Search the 16 jobs at Blue Cat

The Instructional Designer at BlueCat will develop training content for software products, working closely with technical experts. Responsibilities include creating storyboards, researching topics in a lab environment, and producing engaging training materials. The role requires simplifying complex concepts and aligning projects with the certification program.

The Sr. Director, Global Partner Programs will design and manage a comprehensive global partner program to support indirect channels including resell, referral, and distribution. Responsibilities involve setting strategies based on market feedback, executing partner agreements, and collaborating with sales and marketing teams for optimal channel solutions.

As a Technical Support member at BlueCat, you will be responsible for providing first-line support to customers dealing with technical issues related to network monitoring. You'll manage cases, identify and resolve issues, log interactions in SFDC, and escalate unresolved issues to higher tiers of support. Continuous communication with both stakeholders and customers is essential, along with documenting feedback and maintaining knowledge base articles.

The Technical Support role at BlueCat involves serving as the first line of support for customers facing technical issues. Responsibilities include logging customer interactions, identifying and resolving issues, communicating with stakeholders, creating tickets, and documenting knowledge base articles to enhance efficiency.

The Team Lead, Customer Success at BlueCat will serve as a Subject Matter Expert, advocating for a portfolio of customers and building relationships with key stakeholders. Responsibilities include driving customer success strategies, mentoring, training, and creating opportunities for account growth by understanding customer needs and product utilization.

The Customer Success Manager (CSM) at BlueCat will act as a primary point of contact for enterprise-level customers, ensuring they have valuable experiences and maximizing revenue. Responsibilities include relationship-building, account management, customer satisfaction, driving product usage, and resolving technical issues while collaborating with various teams.

The Product Owner for Third-Party Integrations will enhance the DNS and DHCP product line through integration with third-party software. Responsibilities include defining product vision, conducting UAT, gathering requirements, collaborating with teams, and managing the product backlog to ensure seamless and high-quality integrations.

The ServiceNow Developer will update and certify existing ServiceNow applications, manage their integration with BlueCat products, and ensure compliance with ServiceNow Store requirements. Responsibilities include developing new applications, collaborating with stakeholders, documenting best practices, and improving development processes.

The Solution Consultant is responsible for leading and executing complex Professional Services engagements, focusing on the migration of data and services from legacy systems to BlueCat. This role includes conducting data analysis, developing migration strategies, providing technical guidance, and training internal teams. The consultant also engages with customers and contributes to best practices.

The Technical Manager at BlueCat will lead and mentor a team of software developers while contributing to the design and development of solutions in an agile environment. Responsibilities include hands-on coding, collaborating with teams globally, and ensuring the quality and scalability of deliverables.

As an Enterprise Support Engineer at BlueCat, you will work with strategic enterprise clients to address their technical concerns, optimize their use of BlueCat products, and ensure a positive customer experience through effective troubleshooting and support.

The Renewals Customer Success Manager at BlueCat will manage the renewals process for customers, engaging with key decision makers, maintaining a forecast of renewals, negotiating contracts, and identifying areas for process improvement.

As a Python Developer at BlueCat, you will translate requirements into secure applications, collaborate with Integration Engineers, and design scalable customer solutions. Your role involves researching new solutions, advising on technical direction, and participating in code reviews and deployment processes, leveraging your experience in Python and web frameworks.

The Channel Enablement Specialist at BlueCat will develop and manage a training program for channel partners to enhance their sales, technical, and implementation capabilities. Responsibilities include creating content, establishing metrics for training effectiveness, performing gap analyses, and maintaining learning assets. This role requires strong project management and collaboration with various internal teams and external partners.

As a Software Developer at BlueCat, you will join an agile team to develop high-quality software solutions, participate in scrum activities, write maintainable code, and create automated tests. Your role will focus on backend development utilizing various technologies to enhance a network management solution utilized by major companies.

The Mid Market Account Executive will generate sales opportunities and create sales strategies through market analysis and networking, while managing customer relationships and meeting sales quotas. This role requires effective communication, negotiation skills, and the ability to handle objections and develop reports.