The Helpdesk Technician supports BlueCat staff with technical assistance, troubleshooting, asset tracking, software installation, and issue prioritization to enhance user satisfaction.

Provide first line technical support for network issues, manage customer cases, troubleshoot problems, and document solutions and feedback.

The Order Operations Specialist processes customer quotes, manages orders, collaborates with sales, and ensures compliance and data accuracy.

The QA Team Lead will ensure software quality through technical oversight, team leadership, and establishing effective testing strategies while mentoring junior engineers.

The role involves managing existing accounts, achieving revenue goals, and maintaining relationships with clients while utilizing Salesforce for sales strategies.

Provide administrative support to Executive leaders, manage calendars, coordinate meetings, prepare communications, and maintain relationships both internally and externally.

Lead portfolio product management at BlueCat, focusing on product strategy, M&A, AI initiatives, and corporate pricing across multiple product lines.

Lead the development of a high-performance Java application, ensuring scalability and low latency while mentoring engineers and collaborating on architecture decisions.

The Enterprise Support Engineer will handle technical concerns for enterprise customers, ensuring effective use of products through troubleshooting, creating documentation, and optimizing user experience.

As a CX Specialist, you'll enhance customer experiences, oversee campaigns, maintain the Totango platform, analyze feedback, and communicate with stakeholders.

Responsible for staffing projects, tracking the Services pipeline, monitoring key metrics, and improving processes for project operations.

The Instructional Designer will create engaging training content for software products and networking concepts, collaborating with subject matter experts to develop structured learning materials and assessments.

The Enterprise Support Engineer will assist strategic enterprise clients with technical concerns, optimizing product use, and troubleshooting network issues, all while fostering customer relationships.

The Solution Consultant will lead Professional Service engagements, providing technical guidance and support for data migration and optimization, mentoring team members, and engaging with customers.

The Program Manager will coordinate the Tech Team's deliverables, manage PLM processes, track progress, communicate with stakeholders, and ensure release criteria are met.

The VP of Professional Services at BlueCat will oversee the delivery and execution of services for key enterprise customers. Responsibilities include leading the services team, ensuring project quality and delivery within budget, managing resources and revenue forecasting, and enhancing customer satisfaction. This role also focuses on strategic planning, collaboration with other departments, and professional development of team members.

Responsible for managing and negotiating contracts, supporting sales operations, assisting with RFPs, and improving legal processes.

Design and execute automated test scripts, ensure test coverage, mentor junior team members, and evaluate new testing technologies.

Develop and optimize the BlueCat Cloud Platform, focusing on high-performance microservices, leveraging cloud-native technologies and managing distributed systems with a strong emphasis on communication and collaboration.

The Principal Data Engineer will lead design, development, and maintenance of a data lake, optimizing data pipelines and collaborating across teams to enhance BlueCat's data-driven products.