Build your best future with the Johnson Controls team
As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
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Competitive wages
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Paid vacation/holidays/sick time - 15 days of vacation first year
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Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
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Extensive product and on the job/cross training opportunities
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Outstanding resources with encouraging and collaborative team environment
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Dedication to safety through our Zero Harm policy
What you will do
As an Order Management Team Lead, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
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Team Lead role will aid in the following:
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Daily management of orders/team fulfillment
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Monitor inventory levels to have order ship from the proper warehouse
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Manage backorders
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Maintain ship dates
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Manage order cancellations quickly
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Answer calls and handle escalation calls prior to supervisor interference
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Handle customer questions concerning shipments, backorders, escalations etc. when supervisor is out of office
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Fill in for supervisor role when applicable
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Daily CCC boards/team huddles
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Lead backlog order huddle with outside teams
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Maintain KPI measurements and lead team improvements
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New hire onboarding lead and designated trainer
What you will need
Required
Problem solving
Agile – work in fast paced environment with quickly changing priorities
Able to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, ERP: SAP
Attention to Detail
Microsoft Office Suite experience
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
