Order Management Specialist

Order Management Specialist

Are you our “TYPE”?

Brands constantly seek to achieve deeper appeal and connection with their target audience and customers. They express themselves in unique ways, in ways that are meaningful, attractive, and compelling to their audience. Fonts play a key role in this and are central to every brand’s visual identity and expression.

Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design for 2018” by Fast Company.

Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. 

Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. 

Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row.  The India center is the largest headcount location of Monotype.  It is based in NOIDA, Sector 125 (Delhi/NCR). The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.

We are currently focused on supporting our sales organization through an exciting growth period and are searching for the right person to support our Global Order Management team.  This person will be responsible for supporting order processing, communicating with internal and external stakeholders, and ensuring on time delivery.  This role will report to one of our Global Order Management team leaders and collaborate closely with the extended global order management team to meet department deadlines.

What you will be doing:

• Review customer quotes, contracts and/or usage reporting to create customer sales orders in the company point of sale systems.
• Collaborate with sales representatives to obtain appropriate tax documents and purchase orders as required for customer billing/invoicing.
• Review completeness and accuracy and ensure delivery of digital assets purchased.
• Ensure customers receive an accurate invoice, including setup and submission of invoices in customers procurement portals as needed.
• Assist finance on an ad-hoc basis when help is needed with payments, collections, returns, credits, and rebills.
• Advocate for customers and help define ways to continually add value to their purchasing experience with Monotype.
• Identify and recommend opportunities for improvement/efficiency gains.
• Review Royalty Reports submitted by customers, complete internal report/tracking and prepare quotation for invoicing.

What we are looking for:

• Associates degree or equivalent work experience.
• 2-5 years of relevant experience in a similar role.
• General knowledge of Salesforce or other CRM systems.
• Previous experience working with sales teams and finance teams.
• Familiarity with CPQ systems, and experience working in order entry applications.
• Strong English verbal and written communication skills.
• Proficiency in any APAC language skills a plus (but not required).
• Strong organizational skills, with high attention to details.
• Ability to pivot quickly as changes are required to support a growing business.
• Willing to work across multiple time zones on an as-needed basis.
• A positive attitude with the ability to work independently as well as within a team structure. 

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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