Order To Cash Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Order To Cash Analyst
Department & Team: FSSC - OTC

Key Responsibilities include but are not limited to:

• Management of customer billing function for Genesys, including review of order information such as Purchase Order that are pre-requisite to ensure invoices will be created, delivered, and collected on time.
• Monitor and ensure adherence to OTC performance standards; drive continuous improvement initiatives to streamline processes and enhance efficiency.
• Proactively interact, collaborate, and build harmonious working relationship cross-functionally with Sales, Operations, Finance, Order Management, Collections, Master Data and Customer Service to ensure accurate processing and invoicing of orders for annual maintenance renewal, professional services, education, cloud, and other invoices type for assigned accounts, as well as to resolve OTC-related issues and optimize workflows.
• Develop and maintain OTC work instructions/desk procedures for knowledge retention and operational management; metrics and key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement.
• Ensure timely and accurate processing of customer orders, invoices, and payments, while maintaining compliance with company policies and regulatory requirements.
• Investigate and resolve discrepancies or disputes related to orders, invoices, and payments to minimize revenue leakage and ensure customer satisfaction.
• Support OTC-related projects, system implementations, and process enhancements to drive operational excellence and scalability.
• Handle customer correspondence in relation to order processing or invoicing issue.
• Maintenance of Customer master data in relation to invoice recipient details, comprehensive and accurate billing records, including current customer information. Ensure that all records are updated in appropriate internal systems on a timely basis.
• Support the FSSC framework through active participation on initiatives, projects and events.

• To meet month end, quarter end and year-end deadlines, working overtime, weekends and holidays may be required.
• Other ad hoc projects and duties as required.

Qualifications/Skills:

• Bachelor's degree in Business Administration, Finance, or related field
• 3+ years of experience in Order to Cash (OTC) functions
• Strong understanding of order processing, billing, invoicing, and collections processes
• Strong computer literacy and proficiency in ERP systems, preferably Salesforce, NetSuite, Esker, and Workday and MS Office suite
• Excellent analytical, problem-solving, and communication skills
• Previous experience working across geographies an advantage.
• Strong desire to meet / exceed targets and deliver within deadlines.
• Excellent communication skills and ability to work effectively with both internal and external customers and strong English language skills (written and spoken)
• Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control.
• Strong organizational and priority skills
• High degree of accuracy and reliability in data processing and financial analysis
• Willingness to take on additional projects or workload from time to time.
• Mature & professional approach to work to ensure the person respects the confidentiality of the data they are responsible for and has the confidence of other employees, so they are willing to disclose such data.
• Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when required.
• Ability to work effectively with both internal and external customers.
• Bachelor’s degree or equivalent in work experience

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.