The Oracle Cloud Platform Manager is accountable to ensure the delivery and orchestration of operational service activities for Galderma's Oracle ERP Cloud application landscape. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards.
This is a hybrid role out of Dallas, TX.
Key Responsibilities:
- Manages Oracle Cloud application operational activities in cooperation with Galderma IT and service providers. Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms.
- Communication of maintenance planned and unplanned downtime is delivered in a timely and streamlined manner.
- Is responsible for ensuring optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS
- It is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed.
- Is responsible for incident management and ensuring restoration of services within agreed SLA, business impact analysis and prioritization working with Galderma IT teams and service providers
- Supports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds, known errors and root cause analysis)
- Defines the level and type of monitoring, ensuring that all customer interactions are under control and correct support is provided in close collaboration with Galderma IT and business users.
- It is accountable for the fulfillment of service requests within the agreed SLAs and collaborating with IT Managers (Service Owners) to define/evolve the Service Catalog.
Preferred Experience and Skills:
- Bachelor’s Degree in IT or Business or similar
- Five (5) or more years of professional experience in a similar position, across multi functions and business processes including Finance and Supply Chain functions
- 2 -3 years IT Service Management experience in a Cloud ERP setting
- Experienced in cloning
- SAS experience
- Experience in a fast-paced environment, commitment to execution in a rapidly changing and evolving global environment
- Strong written and verbal communication skills
- Ability to communicate with and influence senior leaders, as well as ability to establish new relationships quickly
- Strong time and work management capabilities, prioritize key business peaks
- Collaborative, yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environment
- Experience in managing and leading diverse and virtual teams (not as a line manager)
SALARY AND BENEFITS
The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
The leadership of our Company is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.
HOW TO APPLY
All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process.
As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.
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