Business Operations Manager

Job Description
Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution?
Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME's across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.
As a Business Operations Manager in Ops 2.0, you will guide operational opportunities from ideation to execution, advancing functions toward their target state independently of the Deposit 2.0 timeline. You will manage and drive initiatives identified through process analysis, focusing on those that can be accelerated ahead of larger strategic implementations. Your responsibilities include tracking opportunity inventories, reporting progress to senior leadership, and collaborating with Ops partners to build strong business cases. You will also work to gain buy-in from key stakeholders and secure product commitment to move projects into execution. This position is crucial in ensuring operational efficiency and strategic alignment.
Job responsibilities

• Maintain detailed inventory of operational opportunities
• Establish appropriate working groups for each opportunity
• Communicate status updates to key stakeholders
• Identify and escalate roadblocks and risks to appropriate level of leadership within Ops 2.0 and partnering Ops Areas

Required qualifications, capabilities, and skills

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred
• Minimum of 3 years of experience in operations management
• Proven track record of leading and managing high-performing teams in a complex, fast-paced environment
• Strong analytical and problem-solving skills, with the ability to develop and present robust business cases
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines

Preferred qualifications, capabilities, and skills

• Broad base of consumer banking (CCB) knowledge, including business, operations, and/or technology is preferred
• Comfortable challenging the status quo and getting stakeholder buy-in to proposed solutions
• High level of ownership and drive; self-starter with relentless focus on execution and self-improvement
• Record of developing and nurturing an open, collaborative, and enabling team culture
• Familiarity using JIRA

This role does not offer visa sponsorship.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.