Team Lead

Reposted 12 Days Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
Senior level
Information Technology
The Role
The Team Lead will supervise Junior Systems Engineers and Interns, act as an escalation point for issues, manage team performance, oversee technical projects, and maintain client accounts. This role involves mentoring, conducting performance reviews, and participating in client meetings, aimed at enhancing service delivery.
Summary Generated by Built In

Position Name: Team Lead
Reports to: Client Technology Manager
Location/Type: Hybrid - TX (Requires visits to clients quarterly)

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Team Lead to join our rapidly growing support department. You will be responsible for a team of Junior Systems Engineers and Interns. This is a technical and supervisory role providing excellent career development opportunities for the successful candidate

Responsibilities:

  • Supervise a team of Junior System Engineers and Interns
  • Act as an escalation point to your team for technical and non-technical issues
  • Approve PTO and time entry management for your team.
  • Provide mentoring, coaching, and training for the team including managing feedback and job performance.
  • Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients.
  • Conduct an end-of-year performance review for the team.
  • Manage the overall relationship of a subset of clients appointed by their managing CTM.
  • Assist with client escalations when required.
  • Participate in on-call escalation rotations.
  • Attend and participate in client meetings
  • Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements:

  • The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following qualifications:
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
  • Strong verbal and written communication skills
  • Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
  • Support of Sophos or similar product for endpoint threat management
  • Basic understanding of virtualization platforms such as VMware or Hyper-V
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
  • Experience working in an MSP environment

Desirable Qualities:

  • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
  • Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
  • Exposure to/ability to support workloads in Azure or AWS
  • Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
  • Experience with and ability to support Citrix XenApp or similar products
  • Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne
  • Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
  • More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Top Skills

Active Directory
Airwatch
AWS
Azure
Azure Ad
Bloomberg
Box
Capiq
Carbon Black
Citrix Xenapp
Connectwise
Crowdstrike
Cyberhat
Cylance
Dhcp
Dmz
Dns
Dropbox
Duo
Emc
Exchange Online
Factset
Firewalls
Google Workspace
Group Policy
Hyper-V
Intune
Ironport
Lan
Microsoft 365
MS Office
Windows
Microsoft Windows Server
Mimecast
Netapp
Nimble
Okta
Proofpoint
Pure Storage
Routing
Sentinelone
Sharepoint Online
Sophos
Switching
Tcp/Ip
Teams
Thompson Reuters
VMware
Wan
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, NY
135 Employees
On-site Workplace
Year Founded: 2016

What We Do

Atlas Technica (https://www.atlastechnica.com) is an IT Service Provider specializing in hedge funds and alternative investment industry. Our objective is to provide the best service in the industry allowing hedge fund managers to focus on investing. Our services include infrastructure architecture and support, technology audit, disaster recovery planning and vCTO Services. Place IT on our shoulders.

Similar Jobs

Unanet Logo Unanet

Principal Software Engineer, Team Lead (.NET/ColdFusion)

Enterprise Web • Fintech • Marketing Tech • Software
Remote
United States
425 Employees

Pie Insurance Logo Pie Insurance

Team Lead, Underwriting Associates

Fintech • Insurance • Machine Learning • Other • Analytics • Automation
Remote
United States
400 Employees
70K-85K Annually

Favor Delivery Logo Favor Delivery

Team Lead, Trust & Safety

Food • Logistics • Mobile • On-Demand • App development
Remote
Texas, USA
460 Employees

Capital One Logo Capital One

Senior Lead, Software Engineer, Front End - Rapid Prototype Team - Capital One Software (Remote)

Fintech • Machine Learning • Payments • Software • Financial Services
Remote
Richmond, VA, USA
55000 Employees
205K-234K Annually

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Enterprise Web • Consulting • Cloud
Chicago, IL
45 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
HERE Technologies Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account