Treasury Management Associate Team Lead, Commercial Bank

Posted Yesterday
Be an Early Applicant
5 Locations
Hybrid
141K-176K Annually
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
Change everything. Starting with your career.
The Role
The Treasury Management Associate Team Lead manages a team of associates, oversees client interactions, and implements process improvements while focusing on customer experience.
Summary Generated by Built In

Treasury Management Associate Team Lead, Commercial Bank
We are seeking a talented business leader to lead a team of Treasury Management Associates (TMAs). In this role, the ideal candidate would have direct accountability for providing sales support to aid new client acquisition, acting as a liaison between the sales process and onboarding process for clients across the Commercial Banking segment. This critical function engages at the beginning of a client's Treasury Management relationship with Capital One, but also engages throughout the lifecycle as clients add and/or modify products and services.
General Responsibilities

  • Team Leadership: This role will have direct accountability for 5+ Associates across geographies / time zones. The leader is charged with coaching and developing associates, creating a culture that is a safe space to learn and challenge norms, while simultaneously setting a constantly rising bar for top performance
  • Client management: While this role will not own client relationships on a long term basis, they will find themselves frequently interacting with clients in the form of escalations from their team members or sales partners. A client centric, client success oriented approach will be critical for success
  • Client Experience: Although this role is not client-facing on a day-to-day basis, methodically balancing people / process / risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision-making and regularly evaluates/strengthens how we measure the customer experience
  • Data/Insights: Demonstrated experience/expertise with leveraging data and routines to drive results, and proactively identify risks and process breakdowns
  • Continuous Process Improvement/Risk: Demonstrated experience identifying and implementing continuous improvement opportunities. Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates/owns process issues and risk remediation
  • Stakeholder Management: Cultivates/maintains strong relationships/partnerships with key business partners in Sales, Operations, and Servicing functions
  • Create a culture of collaborative continuous improvement, in partnership with our TM sales teams, to continually improve the customer experience, associate experience, and business performance
  • Assist Treasury Management Sales Director with development and execution of strategy, owning and leading the execution of strategic initiatives


Basic Qualifications:

  • At least 5 years of banking operations or financial services experience
  • At least 5 years of sales experience


Preferred Qualifications:

  • Bachelor's degree or military experience
  • Certified Treasury Professional Designation
  • Detailed knowledge of Treasury Management products
  • An understanding of Treasury Management sales process
  • Ability to work under minimal supervision, and work well under pressure
  • At least 2 years of customer service experience


#CommTM #CommTMSales
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $140,600 - $160,400 for Sr. Department Ops Manager
Charlotte, NC: $140,600 - $160,400 for Sr. Department Ops Manager
Chicago, IL: $140,600 - $160,400 for Sr. Department Ops Manager
McLean, VA: $154,600 - $176,400 for Sr. Department Ops Manager
Plano, TX: $140,600 - $160,400 for Sr. Department Ops Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

What the Team is Saying

Ryan Page
Kristen Cornelsen
Natalia Bachmann
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: McLean, VA
55,000 Employees
Hybrid Workplace
Year Founded: 1994

What We Do

At Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.

Why Work With Us

Here’s another question: What are you looking for? A place where curiosity is the starting point? Where data leads to human insights? Where humanity drives product development? We’re bringing breakthrough products and services to consumers, small businesses, and commercial clients. And each new idea makes life better for millions of people.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Capital One Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
Company Office Image
HQMcLean, VA
Atlanta, GA
Bengaluru, Karnataka
Company Office Image
Boston, MA
Company Office Image
Chicago, IL
Company Office Image
London, GB
Mexico, MX
Company Office Image
New York, NY
Company Office Image
Nottingham, GB
Company Office Image
Philadelphia, PA
Company Office Image
Plano, TX
Company Office Image
Richmond, VA
Company Office Image
San Francisco, CA
Toronto, ON
Learn more

Similar Jobs

Hybrid
Plano, TX, USA
55000 Employees
72K-82K Annually

Capital One Logo Capital One

Operational Risk Principal Associate

Fintech • Machine Learning • Payments • Software • Financial Services
Hybrid
Plano, TX, USA
55000 Employees
107K-122K Annually

Capital One Logo Capital One

Manager, Cyber Third Party Risk Reduction (CTPRR) Governance Team

Fintech • Machine Learning • Payments • Software • Financial Services
Hybrid
3 Locations
55000 Employees
144K-181K Annually

Capital One Logo Capital One

Principal Associate, Risk Management (FS)

Fintech • Machine Learning • Payments • Software • Financial Services
Hybrid
Plano, TX, USA
55000 Employees
107K-122K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account