Yalo
Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI.
Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.
Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.
At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!
Job Summary 🧾
You will be part of the CS & Growth Operations Team and our mission in this area is develop customer relationships to promote growth, retention and loyalty amongst the customer base. Your job is to work closely with customers to help them in the execution of their campaigns strategies and ensure they are satisfied with the experience that we are giving to them. We are looking for some master on excel, someone who speaks fluent English, loves and understand data, has customer facing and and genuinely cares about the success of the customers campaigns.
What are the responsibilities for this role? 🧠
Campaigns Management
- Responsible for executing the day-to-day operation activities.
- Schedule Campaigns
- Segment Audiences
- Clean and order customer data bases.
- Responsible to gather all the necessary information for any campaign.
- Responsible for some customers portfolio campaigns . (based on the capacity.)
- Responsible to report status of the campaigns internally and with the customer.
Strategy Development
- Collaborate with the Customer Success team to create marketing strategies aligned with the business goals.
Others
- Responsable to find and implement continuous improvement on our Operations Process.
- Support on Internal Initiatives.
Job Requirements?💻
- Experience:
- Desirable - 1 year of experience in a Customer Support position.
- Strategic Skills:
- Ability to define and execute effective GTM strategies.
- Marketing Knowledge and ability to identify opportunities.
- Technical Skills:
- Excel Master / Google Tools (Google Sheets, Docs, Drive, etc)
- Communication:
- Excellent writing and presentation skills.
- Ability to simplify complex concepts into clear and engaging messages.
- Collaboration:
- Experience working with cross-functional teams and coordinating with multiple stakeholders.
- Languages:
- Intermediate/advanced English
Soft Skills that matter to us🫀
-
Soft Skills
- Strong planner / organizer (The ability to manage multiple initiatives and prioritize.)
- Strong analytical and strategic thinking.
- Excellent collaboration and relationship-building skills.
- Creativity and innovation in problem-solving.
- Exceptional time management and organizational skills.
- Proactive and results-oriented mindset
What do we offer? 🥰
- Unlimited PTO policy
- Competitive rewards on the market range
- Hybrid work model
- Flexible time (driven by results)
- Start-up environment
- International teamwork
- You and nothing else limit your career here
We care,
We keep it simple,
We make it happen,
We strive for excellence.
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
Top Skills
What We Do
Yalo helps businesses offer a delightful customer experience on their customers' favorite apps – Facebook Messenger, WhatsApp, and WeChat. Every business on Yalo has a virtual assistant with an optimized flow that handles customer requests to the point of payment and fulfillment. If at any point the customer need is beyond what the chatflow is capable of doing, the request gets seamlessly transferred to a human agent to provide resolution. Through the Yalo platform, businesses get an artificial intelligence powered CRM that allows them to handle sales and build personal relationships, at scale, on Facebook Messenger, WhatsApp, and WeChat.
Yalo uses deep learning (a machine learning technique) to have chatbots learn from their human counterparts to continuously improve the experience. The team behind Yalo is composed of Columbia University and Salamanca engineers, former PayPal technical leads, and is supported by a group of investors from New York, Mexico and Latin America.
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