Operations Manager

Who are we?

OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth. 

OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration.  OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth. 

Our Mission

Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible, and scalable platform.

How will you add value to the OpenPayd journey?

• Provide direction, instructions, and guidance to the assigned group of people
• Conduct regular 1:1 meetings with team members, including positive recognition and addressing individual performance improvements
• Recruit and onboard new team members
• Help the Operations team expand the internal knowledge base and improve internal crypto assets related processes
•  Help the Operations team expand their expertise in blockchain operations and knowledge of major blockchain assets.
•  Track execution and participate in testing any new crypto platform features
•  Assist Head of Operations in client communications around day-to-day issues and take actions where necessary to exceed their expectations
•  Act as the connection between Customer Success, Product and other teams in regard to product update requests and operational excellence
• Work with the cross-functional teams to identify and drive improvements, help resolve difficult cases and drive decisions
•  Interact with stakeholders across the organization, including Commercial, Product, Legal, Compliance etc.
•  Work together with Product/Tech teams to propose new platform features based on Voice of Client and Voice of the Team
•  Drive the creation of the action plans and support the execution

The ideal candidate will have the following:

• Experience of managing a team and able to make strategic business decisions - min 2-3 years team management experience
• Min. 10 years experience within operations role
• Min. 3 years’ experience within cryptocurrency and blockchain financial operations  
• Experience of managing a team and able to make strategic business decisions
• Knowledge of how digital currencies work, blockchain protocols, smart contracts, and different blockchain networks..
• Understanding of  potential risks in the crypto space, and how to mitigate them
• Ability to manage crypto operations, which are highly sensitive and critical
• Result driven person with goal-oriented mindset, passionate about payments industry and with proven track record of achieving results as part of the Operations team
• Strong communication and people skills
• Familiar with Microsoft tools (Microsoft Word, Excel, Powerpoint, etc.) as well as Jira. Knowledge of Confluence or Tableau will be considered a plus
• Excellent organisational skills and attention to detail

Our perks and benefits:

• Personal training allowance
• Additional Health Care Package
• 25 days annual leave plus an extra day off for Birthday & Social Volunteering, extended leave for 3 years plus employees
• Hybrid work model - 3 days in the office 2 days working from home
• Multisport card

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

#LI-DNI