Client Operations Manager- PL or BG

Job Description:

The Manager in the Client Operations Group will primarily be responsible for the leadership and supervision of Operations Coordinator and/ or Operations Specialist and below. The successful candidate will utilize their management and operational skills and knowledge to oversee the day-to-day operations of team members while coaching and mentoring the team to meet the business objectives and requirements of client and project initiatives. Furthermore, the role requires the individual to possess a strong entrepreneurial spirit, be highly collaborative, express ideas readily, manage change fluidly, and influence and identify opportunities.

The Manager will be responsible for managing the cross functional relationships within AMLRS while contributing to the growth of this business unit.  As needed, the manager will be discussing with the MS leadership team and the client for any initial KPI/KRI reporting, which may include ad hoc changes to the reporting. Additionally, the manager will be responsible for ensuring overall dashboard reporting is accurate and issued timely (for the assigned clients and those you manage). The ability to identify risks and manage downward and upward communication and feedback is important.

Primary Responsibilities

• Provide operational support on internal (COG) and external (initiatives and manage and escalate risk accordingly

• Supervise day-to-day operations of team members on Client engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract.

• Attend client meetings and work with the Managed Services Director (or appointed lead, as applicable) to ensure that internal and external meetings are attended by the appropriate AMLRS team members.ith the other AMLRS leaders and manager(s) (e.g., Managed Services) to continuously assess whether the operating support model is adequate to meet cross-functional needs and aligned with cross-functional business requirements

• Establish quality standards for assigned tasks and work with Managers and/or team members to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards.

• Utilize subject matter expertise and judgment to manage and escalate risks/issues on both internal initiatives and client facing initiatives appropriately and timely.
• Assist with designing and implementing internal KPI/ KRI reports to help monitor and manage team members
• Identify and coordinate internal training needs to ensure that the team members have the appropriate knowledge and tools to meet the business objectives.
• Ensure that the team members submit their time in NetSuite correctly and on time.

Contribute to COG business development and growth initiatives

• Responsible for identifying new opportunities or opportunities to expand the overall operational support across client engagements, based on understanding of client's AML program and its operations and gathering and documenting appropriate information.
• Organize and help lead periodic touch points with other client stakeholders to assess their needs and obtain feedback around operational and project management support.
• Lead certain internal strategic initiatives across the COG, which includes standardization across project management and operating tasks.

Mentor and coach COG Team Members

• Promote and participate in inclusive mentoring and coaching relationships across all staff levels.
• ·Work with team members to create and facilitate opportunities for personal development and career progression (i.e. encourage participation in AMLRS trainings and personal development events and initiatives)
• Adhere to appropriate process for the team to complete performance reviews and any internal and external client surveys timely - promote a culture of compliance.
• Evaluate and communicate performance of team members during the performance management cycle and on an ongoing basis. Performance conversations should include coaching/feedback, goal setting, training plans, etc.

Qualifications

· Ability to lead projects, develop timelines, coordinate project teams and implement

Qualifications

• Four years or more of operations and /or project management experience, with an understanding of workflow requirements pertaining to areas such as transaction monitoring, AML policies and procedures, KYC, independent testing.

• Proven ability to lead, mentor and coach teams.
• Ability to lead projects, develop timelines, coordinate project teams and implement action items during a project's life.
• Ability to exercise project management skills to effectively manage scope, budget, and timelines on internal and external projects.
• Ability to identify and manage prompt resolution of potential risks and issues while managing business objectives and requirements.

Preferred Qualifications

• Professional Certification in Operation, Risk Management, Compliance or Project Management.
• Master’s degree.
• Strong knowledge of banking industry and related regulations and laws.
• Subject matter knowledge:
  • (i) Fraud and/or sanctions experience.
  • (ii) Payments and/or Fintech experience.
  • (iii)Experience in Compliance and AML regulations and procedures.
• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, and influence and identify opportunities
• Strong technical knowledge with software tools (i.e., MS Excel, MS Word, MS PowerPoint, Domo, Tableu, MS BI)

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

All the information concerning breaches of law during the recruitment process should be reported at [email protected]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.