HPE Services Portfolio Enablement Operations Support Manager

HPE Services Portfolio Enablement Operations Support Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Summary

The HPE Services Portfolio Enablement Operations Support Manager fulfils a supporting role for the Portfolio Enablement team for the operations aspects including back-up and support for the PE Operations leads with SharePoint maintenance, datasheet process management, Service Tracker review meeting planning and facilitation, and be assigned to projects including development and implementation of operational process improvements within the PE team, coordinated one-time or ongoing documentation updates and maintenance.
In addition, this role can eventually develop into managing packaging design for low complexity NSIs in the Lifecycle Services portfolio area.

Role Definition:

Responsible for the management and continuous improvement of operational processes related to the enablement of services offerings of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of portfolio enablement processes applied when introducing and managing new service or solution portfolios throughout the service lifecycle and enabling revenue growth programs through the appropriate routes to market and reporting of Key Performance Indicators and metrics.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

The HPE Services Portfolio Enablement Operations Support Manager supports the Portfolio Enablement team, management, and operations lead with all PE internal operations and related processes which may include but are not limited to:

• Support PE Ops lead with operational reporting according to the requirements of the Service Readiness organization and managing the team deliverables across the Portfolio Enablement team:
  • Validating and publishing KPI reports,
  • monthly initiative updates,
  • quarterly accomplishment reports
  • other future operations reporting needs as they arise

• Day-to-Day service datasheet creation process management,
• Planning and hosting Service Portfolio Change Request meetings,
• SharePoint management,
• Maintenance and updates to published portfolio enablement documentation (e.g. implement new branding/rebranding requirements, ensure documents are up to date with respective owners etc.)
• Develop and implement operational process improvements for the PE internal processes in cooperation with the process owners as needed

• Collaborates with other service readiness and enablement functions as needed regarding portfolio enablement processes and performance metrics.
• Utilizes understanding of our internal customer business requirements to develop business case, validate the solution, and demonstrate portfolio enablement added value.
• Supports or leads key business initiatives in support of operational or process improvement.
• Ad-hoc responsibilities and tasks as required by the business.

Education and Experience Required:

• Typically 5+ years HPE experience to establish proven track record in services business areas (e.g. other service business enablement and readiness functions, CPQ, quote-to-cash, service delivery, portfolio operations, service product and pricing master data operations, compliance, etc.)
• Typically first level university degree or equivalent work experience; advanced degree is a plus.

Knowledge and Skills:

• General knowledge and understanding of HPE organization structure and good knowledge of at least one area of services and support operations
• Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market.
• Moderate level of process development and improvement skills
• Problem detection and analysis of root cause.
• Leads teams to achieve results.
• Proficiency with desktop applications (esp. excel, word, powerpoint proficiency is a must) and familiarity with financial reporting tools (Power BI knowledge is very desirable)
• Good knowledge of SharePoint management, proficiency is desirable
• Moderate level of planning, project management and change management skills.
• Good communication skills.
• Influence within same team and level.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.