Operations Manager

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

PCG is seeking a motivated, organized, and data-driven Manager to oversee the CalWORKs South Region Employment Services operation. The Employment Services Manager will be responsible for directing the daily operations of the South Region Employment Services team.
This individual will provide day-to-day leadership in a collaborative manner, ensuring that program goals and objectives are met by executing standard processes and efficiently organizing staff activities. The Manager will evaluate staff performance and authorize staff development and training activities. They will maintain a consistent work pace, adhere to schedules, and meet both regularly recurring and ad hoc deadlines.
This role is ideal for a public sector manager or a manager from customer service-based field, who has operations management or administrative management responsibilities along with several years of relevant experience.

Duties and Responsibilities:

• Responsible for managing the day-to-day operations of the South Regions Employment Services team and providing effective methods in its business operations.
• Develop, interpret and implements company policies and procedures.
• Ensures compliance with these policies, prepares related reports and audits.
• Supports accurate management reporting, information flow and organizational planning.
• Manage the proper execution of standard operating procedures for the Employment Services operation
• Lead a manager and supervisor team to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company objectives.
• Improves the operational systems and processes to support organizations and client’s goals.
• Manages and increases the effectiveness and efficiency of support services.
• Establishes accountability practices and ensures measurable outcomes
• Coordinates communication between support and business functions.
• Leads and directs the work of the South Regions Employment Services Unit. Including Supervisors, Leads and Employment Training Advisors.
• Responsible for the coordination of all project activities within project team, management and the client.
• Provides project management and leadership.
• Provides coaching, training, and development to direct staff
• Analyzes quality and staff performance trends to provide recommendations for improvement
• Provides ongoing timely communication with leadership teams including senior staff from government agencies and other key stakeholders/organizations.
• Maintains a positive working relationship with the client.
• Ability to travel to all different regions based on business needs

Required Skills

• Excellent communication, interpersonal and client-facing skills.
• Excellent organization skills and ability to multitask
• Ability to work independently and on a team.
• Ability to organize and plan work efficiently within set time limits.
• Ability to understand and interpret federal and state laws and regulations.
• Ability to analyze and manage significant amounts data and produce written reports.
• Ability to effectively communicate project status, issues and information to the client.
• Ability to manage a team and effectively coordinate project tasks across multiple counties.
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.

Qualifications

• Associates Degree required
• Bachelors degree or higher preferred, in Social Work, Public Policy, or other related fields
• 3+ years of relevant work experience in the field. 2+ years of experience with direct supervisory or management experience.

Working Conditions

In Office Work

20% Travel to CalWORKs offices within South, Central and East Regions of San Diego.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $69,600-$123,400 annually, in addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.