Who we are:
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Designation: Operations Manager
Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams.
Essential Duties and Responsibilities:
- Should have overall 7+ years of experience in RCM Operations
- Manage the AR inventory for aligned clients.
- Work towards resolution to reduce the aged AR and accelerate Collections.
- Driving results to achieve business metrics.
- Ensuring timely delivery of projects/assigned reports.
- Self-driven, People leader and result oriented.
- Engage the team – create IDPs and groom them for growth opportunities.
- Good analytical skills and proficiency with MS Word, Excel, and PowerPoint.
- Identify and Implement automation/performance improvement strategies.
- Manage and maintain shrinkage and attrition within organization defined goals.
- Ensuring and driving adherence of company policies along with Compliance.
- Inter-department and Intra-department coordination with multiple stakeholders.
Certification: N.A.
Skills Required :
Should have ability to manage span of 100+ FTEs Day to Day AR Follow up Operations.
Should have excellent Analytical & decision-making skills
Should have excellent communication, personal, Interpersonal and Presentation skills
Candidate should be Self-Driven with People Leader and Result Oriented skills
Should be able to Identify & Implement strategies for Process Improvement
Should be able to identify process trends, and proposing solutions
Should have Inter-department and Intra-department coordination with multiple stakeholders
Skills to improve Collections and Reduce AR
Pre requisite :
Should have ability to drive action plans & strategies
Should have thorough understanding of AR follow up and Denials Management
Should have knowledge of Capacity & Inventory management
Should be able to drive results to achieve Business Metrics
Ensuring timely delivery of projects/reports
Ensuring and driving adherence of company policies along with Compliance
Controlling Absenteeism and Attrition within Organization defined goals
Initiatives for Productivity and Quality Improvement
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers
R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
