Operations Manager

OPERATIONS MANAGER

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We’re seeking an Operations Manager to join our Event Operations team. The Operations Manager will report directly to the Venue Manager.

What You’ll Do:

Operations:

• To be responsible for the Events operations team and Conference Services Team in all aspects of the operation of each department
• To manage the external cleaning contract with monthly review and consistent monitoring
• To manage and drive forward the yearly, monthly and unplanned maintenance requirements throughout the venue through the central team, conference services team and external contractors
• To ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
• To constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
• To review as and when required all relevant Risk Assessments including fire, HACCP and COSHH

Personnel:

• Direct management of the Events operations team and Conference Services Team and oversee staff rotas to ensure adequate staff levels at all times within budget
• To carry out twice yearly appraisals with direct reports and provide training and development plans.  To ensure that all direct reports follow HR procedures with their team
• To ensure that all team members receive adequate and statutory training to Health and Safety
• To ensure that all members of the Team complete all mandatory induction and Health and Safety training accompanied by the relevant documentation
• To ensure that all team members with the Front of House team adhere to the company’s health and safety policy
• To develop a good working relationship with the Central team
• To ensure effective communication between all FOH departments and with the wider venue

Client Care:

• To ensure that the highest levels of customer service are achieved within all operations teams
• To constantly monitor client feedback and ensure that records are being kept up to date
• To act upon negative feedback by providing action plans for improvement
• To ensure any complaints are dealt with professionally and expediently and offer compensation where appropriate
• To meet a 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score

Financial:

• To possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
• To ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
• To control purchases order systems with operations
• To ensure correct and timely invoicing 

General:

• To be available for staff briefings and company meetings and training
• To be available for weekend and evening work on a rota basis 
• To be become familiar with the work of the other members of the venue team and other departments

What We Look For:

• Minimum of 2 or more years of progressive experience in an operations role
• Previous leadership responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Flexible and long hours sometimes required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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