Operations Director - PackCity Japan

Connect with Quadient (PackCity Japan)

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Are you an Operations Manager or Director with extensive experience in supply chain and vendor management?

Do you have a burning ambition to build and grow last mile solutions within Japan’s number 1 Parcel Locker provider, outside of residential lockers.

If you are self-motivated, and bring energy and enthusiasm for change and improving ways of working, as well as strong customer focus, then we might have the ideal role for you.

Your role in our future

Your main tasks will be to communicate, negotiate and coordinate with our Installation team, QLS, subcontractors, location partners and carriers’ new installation (including removal of the locker at the location).

You will also maintain close communication with the Operations Team relating to the coordination of activities for installation, maintenance, outsourced services.

As well as the Management of Services, Product Deliveries & new projects (solutions enhancement, new features implementations, new releases), you will also express a logical approach to issues, providing solution in a professional manner.

You will drive operational excellence to optimize the operation with KPIs, exploring operation efficiency to reduce the cost, and management of the local support activities.

You will also ensure Quality Management (Hardware, Software and IT), including KPI Management / Monitoring.

Your profile

• You can demonstrate proven experience in leadership/management within both Japanese and multicultural/international environments and you are able to move the organization from a "start-up" mode to a more process-oriented structure, as well as motivate teams in a challenging and demanding environment
• You have proven experience in contributing to new business model definition/implementation, along with a good understanding of corporate finance and measures of performance
• As well as your high level of organization and problem-solving ability, you possess excellent communication and interpersonal skills, you are comfortable both in talking with your team and external customers, you’re always ready and available to tackle issues in a hands on manner.
• You can demonstrate a deep understanding of managing 3rd party subcontractors and you are familiar with new technologies combining software, IT, mechanical and electronic components
• You are fluent in Japanese, with a communicative level of English

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

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