Operations Business Analyst

Individuals Market (IM) Operations Business Analyst

Overview

As an IM Operations Business Analyst, you will be a member of the Individual Markets (IM) Operations team that is responsible for analyzing business needs, identifying areas for improvement, and designing technology solutions by translating business requirements into technical specifications. You will also be responsible for reporting, interpretation, and insight required for data driven decision making. This will all require working closely with IT teams to implement new systems or optimize existing ones, and ensuring they meet business objectives through testing and quality assurance.

You are

Someone with a growth mindset who fosters collaboration and a positive culture. Highly adaptable and comfortable with change and ambiguity.You are able to evaluate, understand, document, and present solutions for system processes and integrations in support of IM operations strategic priorities.You proactively resolve problems and add efficiency to processes. You are organized and excel at managing multiple ongoing efforts simultaneously.

You will

• Develop, maintain, and operationalize reporting and dashboards in support on ongoing business as well as transformational project work
• Analyze, quantify and document additional data to identify opportunities for process enhancements
• Identify patterns in data, utilizing derived data sets to derive actionable insights
• Analyze and evaluate existing IM systems in conjunction with IT resources to identify, document, prioritize and resolve defects and other opportunities for improvement. 
• Develop new documentation and requirements for new or modified processes, system integrations and controls in alignment with agile train development and production support teams.
• Balance the needs of multiple business units in identification and articulation of technical or procedural solutions
• Partner with I/T resources to create and maintain documentation on system architecture, workflow diagrams, and technical specifications in support of identified business needs. 
• Partner with technology to measure implemented work and ensure solution meets product needs
• Partner with IM Operations and Learning/Development teams to create, update, socialize, and implement new process documentation and procedures.
• Obtain and utilize data to drive decision making.  Prepare and consume reporting to identify or communicate findings.
• Work with development teams to ensure the designed system is implemented according to specifications, including testing and quality assurance. 
• Collaborate with the Data and Reporting internal teams to improve data quality, reduce redundancy and anticipate future data needs for IM Operations
• Coordinate the activities of internal and external resources in completion of required tasks. 

You have

• 5+ years’ experience in financial services or other large and technically diverse environment – insurance experience preferred
• The ability to create and execute intermediate to advanced SQL queries
• Excellent analytical, process-oriented, problem-solving skills with the ability to synthesize findings
• Experience with development, analysis, and testing efforts across implementation methods – portfolio/project management, agile, waterfall, etc.
• Strong interpersonal, organizational, and influencing skills.
• Excellent communication and stakeholder management skills, capable of working collaboratively across departments and with external partners.
• Extremely Strong Microsoft Office skills (Word, PowerPoint, Excel, Visio) – expert Excel experience a plus
• Superior verbal and written communication skills for multiple audiences including staff, management, and senior executives
• Familiarity with enterprise reporting tools including Business Intelligence, Tableau, Alteryx, Databricks a plus
• Bachelor’s Degree or equivalent experience required; MBA plus

Location & Travel

• Onsite, with 3days a week at a Guardian, Bethlehem, PA or Pittsfield, MA

Salary Range:

$84,320.00 - $138,522.50

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.