At this time, Wayfair does not provide sponsorship for employment authorization for this position.
At Wayfair, we’re building industry-shaping Operations infrastructure and capabilities to fuel growth and delight our customers. We’re seeking bright, curious, and high-energy project managers to execute strategic initiatives that will propel Wayfair to $20B in sales and beyond.
Returns and Incident Prevention is a key priority for our business. We know that customers don’t always love the product they receive or that issues can arise throughout an order. Our goal is to prevent these returns & incidents proactively in the supply chain to drive customer happiness and reduce financial exposure, contributing to the company’s overall profitability and growth. Our team works with counterparts across Fulfillment Centers, Home Delivery Operations, Product, Finance, Transportation Logistics and Process Definition teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex and highly cross-functional.
We are looking for a data-driven and impact-oriented person to drive an incident prevention roadmap within the supply chain that delivers on these objectives. The ideal candidate must be a highly flexible and hands on leader who understands how to effectively drive results in a fast-paced and rapidly growing company.
What You'll Do
- Generate actionable insights for policy and operational improvements
- Create automated reporting and dashboards to support process owners in driving desirable outcomes
- Translate KPI movements into recommendations for policy iteration, implementation, and process automation
- Take ownership of building a strategic roadmap for your team based on the overall agenda to improve customer reported incident rates and reduce incident exposure
- Manage multiple peer and upward technical and operational stakeholders to get their buy-in to implement on your policy recommendations
- Operate as a cross functional think tank that understands customer needs and Wayfair & supplier processes, then define, design, deliver transformational resolution journeys
- Partner with product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools
- Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through problem solve situations requiring use of data collection and analysis
- Partner cross-functionally with groups company-wide, including Product, Finance, Fulfillment Centers, Industrial Engineering, Transportation to drive alignment and execution against innovative solutions to challenging commercial problems intended to reduce financial incident exposure and drive customer happiness
- Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations.
- Be a great teammate! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor.
What You'll Need
- Bachelor’s degree in a quantitative field (e.g. engineering, economics, finance); Master's degree a plus
- 2-4 years total work experience, with previous experience in e-commerce, supply chain, reverse logistics, retail management, finance, or management consulting preferred.
- Advanced proficiency with SQL or Google Big Query along with Microsoft Excel or Google Sheets and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
- Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
- Team-first attitude with enthusiasm for cross-functional collaboration
- Passion for process optimization and transformation - experience with complex operational, process, and performance improvement projects
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
An Important Note about Wayfair's In-Office Policy:
- All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
Top Skills
What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
