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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Operations Associate – epocrates
We are looking for an Operations Associate to join the Operations team within our epocrates division. In this role, the Operations Associate position will work to triage, analyze, and resolve service issues while also working requests that arise internally or via client requests. This individual will also provide support and thought leadership for new and existing emerging services while also providing analytics support of assigned work. The Operations Associate will need to demonstrate excellent attention to detail and will work to thrive in an environment where you “own” a core set of responsibilities but launch into additional work and opportunities as they arise. The right candidate will need to be a strong analytical problem solver, work effectively in both independent and team environments, show that they can cope in an environment with constantly changing and developing goals, and communicate effectively across a broad audience (Operations, Account Management, Product Strategy, and Development).
This position is an opportunity to join a diverse and rapidly scaling department in a position with the potential for visible impact and long-term career development. The world of digital advertising at epocrates is a fast-paced and ever-changing landscape working with the titans of the pharmaceutical industry to deliver high tech and innovative solutions.
The Team: epocrates, Inc., an athenahealth company, is recognized for developing the #1 medical application among U.S. physicians for clinical content, practice tools, and health industry engagement at the point of care. epocrates has established a loyal network of more than one million health care professionals, including 50 percent of U.S. physicians, who routinely use its intuitive solutions to help streamline workflow and improve patient care. More than 1 million healthcare providers rely on epocrates and there are significant investments being made in product technology and innovation, and this year is a fantastic opportunity for marketing to re-energize the brand for customers, users and prospects. We are looking for the right candidate to help us reach our full potential this year and in the future.
Job Responsibilities
- Process internal and external work requests through Salesforce, CMC, email, JIRA, or Teams channels
- Create commercial ads using HTML coding
- Troubleshoot issues that arise during QA checks and finding reasonable outcomes for clients and or internal stakeholders
- Coordinate ad launches by tracking ad schedules, creative changes, campaign changes, and ensuring successful launch
- Contribute to development and testing of new services and functionality; take point on testing as needed
- Act as the voice of the client, anticipating pain points and gauging practicality of workflows
- Maintain quality and integrity of evolving internal workflows
- Close attention to campaign reporting ensuring successful delivery
- Report out on campaign deliveries working closely with CSM team
- Pull reports for upcoming launches to stay ahead of missing tasks and action items for future campaign flights
Typical Qualifications
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Bachelor’s Degree required
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2+ years of professional experience or equivalent combination of experience and education
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Excellent verbal and written communication skills, including ability to tailor communication based on audience
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Exceptional customer service and teamwork skills are essential
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Proficiency with many applications including, but not limited to, MS Office, MS Outlook/Exchange, Excel, Adobe Suite, Jira, and salesforce preferred
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Preferred experience or willingness to learn in ad serving and order management software (Kevel, Mediaspectrum, etc…)
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Demonstrated success at driving innovation in a dynamic environment
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Passion for learning, coupled with the desire to break out of one’s comfort zone
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Adaptability, flexibility and willingness to jump into any aspect of work to help achieve resWstults as a team
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Ad tech and ad serving experience preferred
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Preferred experience with HTML coding and mobile app campaigns such as exposure to ad tech tools similar to Nativo, Google Ad Manager, etc
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-nontech-associate
Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-associate
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-associate
New York: https://www.athenahealth.com/salary-range/ny-nontech-associate
Washington: https://www.athenahealth.com/salary-range/wa-nontech-associate
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
