Operations Assistant - London based

Title: Operations Assistant

Location: London, UK (our office is in Kings Cross)

Department: People Ops

Work Type: Full-time

About YLD

Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to attract, inspire, develop and retain them. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. We have offices in London, Lisbon, and Porto. 

About The Role

As an Operations Assistant, we count on you to help shape and run our office in London. We need a proactive, collaborative and highly organised individual to support our fast-growing team here! This position is fully office-based, requiring on-site presence during all working hours.

This person will be responsible for supporting several areas, including, but not limited to, the responsibilities listed below.

Your day-to-day responsibilities will look like this:

• Be the first point of contact for the London office operations and processes;
• Provide admin and operational support to the People Operations team across the entire employee life cycle (from onboarding to offboarding);
• Build and nurture relationships across teams and stakeholders, fostering a collaborative community while effectively navigating diverse perspectives;
• Monitor office processes and policies in place to improve operational efficiency;
• Develop efficient workflows and thorough documentation to create and maintain actionable knowledge resources;
• Manage office provisions and stock, reviewing and tracking inventory;
• Manage relationships with service providers;
• Maintain a safe and secure working environment by managing Health and Safety;
• Organise and assist with team/company events;
• Coordinate meetings, appointments, and travel arrangements;
• Facilitate internal employee communications;
• Reception cover;
• Ad-hoc office duties.

You’ll have the following skills and experience:

• Excellent time management skills and ability to multitask and prioritise work;
• Strong process-oriented mindset with excellent organisational and planning skills in a fast-paced environment;
• Excellent written and verbal communication skills in English – you’ll need to be communicating with all areas of the business;
• Great attention to detail, with strong analytical and problem-solving skills;
• Ability to anticipate needs and take initiative;
• Experience with overseeing office operations, supplies, and equipment;
• Proficiency in Microsoft Excel or Google Sheets;
• Experience using Notion for project management, database creation, and team collaboration;
• A creative mind with an ability to suggest improvements.

You’ll be:

• Collaborative and work well within a team;
• Enthusiastic and driven – you’ll need to have a ‘can-do’ attitude;
• Keen to grow your career and develop in the role;
• Comfortable in assisting outside your direct responsibilities; using initiative across all areas of your role;
• Friendly, empathetic and approachable;
• A genuine believer in diversity, inclusion, and fairness for all;
• Legally able to live and work in the UK.

As well as the chance to work with a forward-thinking, ethical, and fun group of people, you’ll also get:

• Company Private Health care (currently provided by BUPA)
• Enhanced fully paid maternity and paternity leave for up to 6 months
• Company’s Pension Scheme
• 25 days annual holiday (excluding Public Holidays)
• £2000 annual allowance for Training/Conferences
• £300 annual allowance for additional hardware
• Mental Health support: access to Spill app
• Meditation/Sleep support: Headspace or Calm app subscription
• Bonus (depending on Company performance and results)
• Company laptop
• Generous referral schemes

Our typical Recruitment Process looks like this:

• 1st Interview with someone from the Talent team (30/45 mins)
• 2nd Interview with our People Operations Manager (~1h)
• Final conversation with one of our Directors (~30/45 mins)

We live and breathe our values, and know you will too:

• Growing every day
• Including everyone
• Relationships built on honesty and ethics
• Inspiring solutions
• Winning together

We’re an equal-opportunity employer and value diversity of all kinds. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. We also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.