This is a hybrid position out of the Springfield, IL office.
The Operations Analyst works directly with business unit managers and frontline operations teams to drive solutions and/or resolution of business process issues.
- Demonstrate knowledge of Life & Retirement process through the life cycle of a policy/contract.
- Working knowledge of processing systems and products.
- Perform monthly quality review checks.
- Identify root cause and negative performance from quality reviews and/or process overviews.
- Work directly with business unit managers and frontline operations teams to drive solutions and/or resolution of business process issues.
- Assist with processing in various Life & Retirement business areas to support business need.
- Provide support to business areas in SOP development and implementation.
Requirements:
- Bachelor's degree in business or equivalent experience preferred
- 2+ years business experience, insurance background preferred
- LOMA designations (e.g. FLMI, FSRI) preferred
Pay Range:
$22.31 - $32.91/hour
Salary is commensurate to experience, location, etc.
#VIZI
Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
Top Skills
What We Do
Horace Mann was founded in 1945 by two educators in Springfield, Ill., who believed teachers deserved affordable auto insurance. Originally called the Illinois Education Association Mutual Insurance Company, our name was changed to honor the father of the American public education system, Horace Mann. We are proud to share his name.
At Horace Mann, the hard work, commitment and dedication of our employees are the foundation of our success. And today we are the largest, national multiline insurance company dedicated to serving America’s educators and their families.
Our purpose is to provide lifelong financial well-being for educators and their families through personalized service, advice, and a full range of tailored insurance and financial products. Through our professional agents and their staff, we offer insurance and financial products to the educational community across the United States.
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