Senior Engineer \ Senior Analyst - Operations (Product Support, Linux)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

FIS SWIFT Service Bureau (aka SSB) provides SWIFT connectivity to FIS’ clients. The team is responsible for new client onboarding, operations support and working on infrastructural projects. Also, responsible to monitor and support production applications to provide 99.9% uptime.

We are passionate about boosting delivery speed and enhancing service efficiency through collaboration, innovation, and forward-thinking initiatives. Our team blends diverse skills to revolutionize how we sell, build, and deploy services.

With deep expertise, we enable Capital Markets to deliver new and evolving services that create and nurture long-term colleague and client relationships.​​​​​​​

Empowering Capital Markets to build, scale, and manage Fortune 500 type of clients perform financial messaging

What you will be doing 

At FIS we are looking for an experienced engineer to join the SSB team. The successful candidate will deploy, automate, maintain, and manage FIS products systems (test/production), to ensure the availability, performance, scalability and security of the systems.

 What you bring: 

Knowledge / Experience

• Support 24x7 application in rotating shifts
• Ensure that application exceeds a 99.9% availability for the client, including proactively monitoring and preventative maintenance
• Reporting to the client on continuous monitoring of availability, attainment of SLAs, and Service Level Credits.
• Respond to incidents raised by the client and/or FIS relating to the Application environments and ensure that SLAs are met
• 5+ years of proven experience in supporting Java based application on Linux platform
• Has adequate knowledge of Linux operating system
• Experience with system tools (Jenkins, Nagios, Splunk).
• Understanding network topologies, common network protocols, and services (DNS, HTTP(S), SSH, FTP, SMTP, SNMP)
• Troubleshooting application, communication interfaces, and system errors as needed to guarantee application availability
• Experience with ticketing tool (such as SNOW) around change management
• Adhere to the policies, procedures and reporting for the SSB team

Skills

• Ability to analyze and resolve complex application related issues
• Excellent interpersonal and communication skills
• Ability to build, maintain strong client relationships.
• Excellent analytical skills for problem-solving
• Able to take the initiative and work independently or in a team
• Experience in documenting SOPs to support daily operations

Qualifications

• Bachelor’s Degree in engineering (preferably Computer Science or Information Technology)

Competencies

• Fluent in English
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

Nice to have

• Knowledge around application security such as SSL, TLS
• ITIL V3/V4 training or certification

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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