Job Title: EUC Ops Sr. Analyst
Role Description:
- Manage End User Computing (EUC) operations, ensuring efficient provisioning, configuration, and support of end-user devices.
- Collaborate with IT and business teams to optimize EUC services, focusing on user experience and operational excellence.
- Analyze and report on EUC metrics, identifying areas for improvement and implementing changes to enhance service delivery.
- Support incident and problem management processes, ensuring timely resolution of end-user issues.
- Develop and maintain documentation related to EUC processes, policies, and procedures.
- Participate in projects related to the deployment of new technologies and upgrades, ensuring minimal disruption to the end users.
- Provide training and support to users on end user services and technology solutions.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-8 years of experience in EUC, IT support, or similar roles.
- Strong understanding of end-user technologies including desktop/laptop hardware, software, and peripherals.
- Experience with IT service management tools and practices.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to analyze data and trends to inform decision-making.
- Proficient in Microsoft Office Suite and support tools.
What We Look For:
- Strong analytical and problem-solving skills.
- Proven ability to work collaboratively in a team environment.
- Self-motivated and detail-oriented with a commitment to quality.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
