Operations Advisor SB ITS

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. Job Summary: The Operations Advisor role in Integrated Technology Solutions Small Business (ITS-SB) is a shared resource that supports Advisors and Specialists across ITS-SB as well as Sales most often through Technology Opportunity Manager (T.O.M.) case management. These coworkers are responsible for streamlining processes required for contracts and orders. Additionally, the Operations Advisor identifies opportunities for ITS-SB Advisors and Specialists to engage and expand the sale or transition into an optimal licensing program. Operations Advisors work efficiently and effectively to ensure the most accurate responses are delivered with the appropriate amount of sensitivity and timeliness to all parties
What you will do:
• Become a subject matter expert on Microsoft's operational processes for legacy licensing programs (MPSA, EA) and CSP. • Ensure accuracy of orders submitted through the router. • Analyze product mix on orders and/or quotes and makes upsell and cross sell recommendations as appropriate. • Assist with Software Assurance Benefits (SAB) activation calls and walkthroughs on Microsoft's Volume. • Licensing Service Center (VLSC) site. • Participate in campaigns focused on driving upsell goals. • Enter all anniversary orders into SPS within Microsoft timelines. • Provide Account Managers with information that supports achievement of On-time Renewals and True-ups. • Support ITS-SB Advisors and Account Managers with operational and administrative tasks associated with licensing tasks. • Respond to email or phone inquiries from Account Managers and ITS resources. • Become a subject matter expert for all assigned software and order processes. • Continuously identify opportunities for process development and improvement. • Responsible management of accuracy for all assigned software orders. • Respond to all Select Plus Proration Requests utilizing Microsoft Proration Tool. • Provide quality assurance by checking and ensuring all steps for software agreements are followed. • Proactively manage the Select/Select Plus annual payment orders. • Handle order escalations with internal departments and vendors. • Submit Microsoft Licensing Statement (MSL) requests. • Handle inbound Microsoft Inside Territory Manager (ITM) requests. • Handle MPSA licensing requests. • Assist with EA Workbook and True Up Worksheet builds. • Enter AWS ACE registrations into the AWS portal based on information provided by sales. • Create Microsoft contracts upon request. • Provide guidance to sales on quotes and opportunity pricing based on established pricing structures. • Engage with internal departments such as Purchasing, PPM, Finance and the Bid Desk to assist in the completion of daily operational requests. • Achieve necessary certifications in assigned license programs as needed
What we expect of you:
• Associate's Degree plus 2 years of experience with MS Office applications (Word, Outlook, PowerPoint); OR • 4 years of experience with MS Office applications (Word, Outlook, PowerPoint). • Ability to organize thoughts and ideas into understandable terminology. • Ability to multi-task, organize and prioritize. • Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. • Strong communication skills both orally and written using a variety of style and techniques appropriate to the audience. • Strong analytical skills. Demonstrated ability to understand data finding to draw conclusions an develop actionable recommendations. • Proven track record of high satisfaction ratings from project stakeholders. • Strong internal and external customer focus. • Committed to building and maintaining strong working relationships with management and staff. • Demonstrated strict attention to detail, accuracy and completeness. • Ability and willingness to conduct research and learn new systems/reports. • Must work proactively and balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. • Ability to work in a fast-paced environment. • Proficient with Microsoft Outlook, Word and Excel in addition to basic computer knowledge • Strong organization and time management skills. • Good communication skills with internal and vendor stakeholders. • Proven ability to proactively collaborate and build relationships, take initiate and creatively problem solve. • Ability and willingness to travel up to 25% or as needed to other CDW locations of client sites. • 2 years customer service experience in a similar role, a plus. • Experience with Salesforce, a plus. Pay range: $19.23/hour-$26.15/hour depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)