Operational Resilience Policy Manager

End Date

Sunday 11 May 2025

Salary Range

£65,385 - £72,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

Job title: Operational Resilience Policy Manager

Location: Edinburgh or Bristol

Salary: £65,385 - £79,915

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh or Bristol office.

About this opportunity:

We have a phenomenal opportunity to support the management of the Operational Resilience framework across the Insurance, Pensions and Investment (IP&I) Business Unit.

As Operational Resilience Policy Manager, you'll engage with colleagues across IP&I, to provide insight and advice to encourage awareness of the Policy and related standards. You'll drive the implementation and embedding of Group wide initiatives to improve overall Business Unit Resilience.

What you’ll be doing:

• Embed, maintain compliance and drive awareness of Group and Divisional Resilience Policy and relevant technical standards.
• Design and implement the approach to Business Continuity management and disaster recovery workspace.
• Proactively lead and support the resolution of incidents, learn from times of crisis to help safeguard our colleagues, customers and the Group.
• Drive the ongoing management and improvement of the Chief Controls Office Operational Resilience risks & control library.
• Prepare reports and papers for IP&I Committees and the FCA (Financial Conduct Authority) and PRA (Prudential Regulation Authority).
• Chip in to the broader People, Strategy and Business Unit wide Culture initiatives.

Why Lloyds Banking Group:

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 28 million customers. We’re growing with purpose. Join us on our journey and you will too!

What you’ll need:

• Experience of leading policy requirements / risk & control library in a regulated environment.
• Strong understanding of the wider Operational Resilience and Business Continuity landscape, including the latest regulatory and industry developments.
• Proven experience of drafting Risk and Board Papers for governance committees.
• Ideally, you will have a strong understanding of Life, Pensions and Investment products.
• Great collaboration, both written and verbal, an eye for detail and the ability to tailor communication styles to suit varied audiences.
• Proactive self-starter with ability to self-organise, plan, and prioritise activities and able to understand and interpret sophisticated issues quickly.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.