Operational Excellence Manager

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on to check our TikTok account.⭐️

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

As an Operational Excellence Manager, you will be responsible for three critical areas: operational data oversight, process optimization, and driving improvement initiatives. You’ll lead our data analytics team, streamline and optimize operational processes, and execute projects that enhance operational efficiency, scalability, and performance.

Responsibilities

Data Oversight & Analytics

• Conduct in-depth analyses to identify operational trends, bottlenecks, and improvement opportunities, clearly communicating these insights to senior leadership.
• Ensure accurate, timely, and actionable reporting across the operational function.
• Directly manage and mentor our small ops analytics team.

Process Documentation & Optimization

• Lead comprehensive reviews of existing operational workflows (e.g., driver onboarding, destination configurations, driver quality management, support flows).
• Identify inefficiencies, redundant steps, and potential areas for optimization.
• Document and implement improved processes, ensuring adoption across all relevant teams and markets.

Improvement Execution & Coordination

• Own a pipeline of operational improvement projects aimed at automation, system implementation, and process optimization.
• Collaborate cross-functionally with teams such as Product, Destination Efficiency, Driver Operations, and Customer Support to deliver impactful solutions.
• Track and measure the impact of delivered projects, reporting clearly on outcomes

• 5+ years in operational excellence, analytics, or process transformation.
• Experienced manager of analysts or operational teams.
• Highly analytical, proficient in BI tools (e.g., PowerBI, Tableau).
• Skilled at driving workflow redesigns and cross-functional project execution.
• Effective communicator; concise, clear, and influential in English.

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• The unique opportunity to join “the next big thing” at ground level

Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button!