OpenShift and ElasticSearch Engineer

Job Description:

Openshift and ElasticSearch Engineer

Location: UK remote

Vetting level: SC

Due to security clearance requirements candidates must hold or be eligible for Security Clearance. Candidates must be UK national/British passport holder and resided in the UK for 5 years and over.

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.  The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com

The role:

An opportunity has arisen within the DXC Custom Applications Service Line to join an OpenShift support team. The team provides support to several business-critical systems and application service platforms for a UK-based blue-chip client within the Utility sector.

This role will be home-based, working Monday – Friday office hours with a requirement to provide on-call support and the potential for occasional out-of-hours overtime. The successful candidate will be a UK national or be able to demonstrate the right to work within the UK and must be based within the UK.

Responsibilities:

Application Management:

• Assist in the day-to-day management and minor enhancements of our OpenShift and ElasticSearch clusters.

• Support the lifecycle of OpenShift and ElasticSearch, including monitoring, troubleshooting, and applying changes.

• Contribute to the transition and transformation efforts related to our OpenShift and ElasticSearch environment.

Service Management:

• Follow established operational policies and processes to ensure service delivery meets quality standards and service level agreements.

• Support service improvement programs and contribute to enhancing customer satisfaction.

• Work with the Service Desk to resolve OpenShift and Elasticsearch incidents/problems.

• Follow Information Technology Infrastructure Library (ITIL) best practices

Collaboration:

• Collaborate with team members, clients, and internal stakeholders.

• Assist in managing technical/service relationships with vendors and internal teams.

• Contribute to maintaining good customer relations.

• Technical Knowledge: Apply technical and business knowledge to solve OpenShift and ElasticSearch issues that are critical or high-risk. Independently integrate technical knowledge and business understanding to create superior solutions for the company and for customers.

• Incident Management: Resolve single and cross-technology OpenShift and ElasticSearch incidents independently. Document known errors and workarounds. Work with team members, delivery centres, and other company organisations to resolve unusually complex or cross-technology incidents.

• Escalation Management: Identify, manage, and lead escalations via established processes.

• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

• Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board.

• Configuration Management: Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.

• Teamwork: Work as part of a multi-functional team. Lead teams that address operational processes and policies in the work area. Seen as a key member of the team and may mentor less experienced team members within the team in one or more technical/operational policies/standards or business areas. Is a trusted advisor inside and outside the team.

Requirements:

• Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or a related field is advantageous but not required; relevant IT industry experience is a must.

• Strong understanding of OpenShift.

• Strong understanding of Elastic Stack (Kibana/ElasticSearch/Beats).

• Experience working in a UNIX-based operating system.

• Knowledge of Red Hat OpenShift/ElasticSearch.

• Experience with Kubernetes and container orchestration.

• Understanding of CI/CD pipelines.

• Familiarity with ITIL foundation-level certification.

• Knowledge of Dynatrace.

• Knowledge of Ansible

• Knowledge of Harbor

• Knowledge of Docker

• Knowledge of ISO20000.

• Training and knowledge transfer will be provided in the client-specific environment setup.

What we offer:

DXC provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.