Senior Analyst - Onsite Technical Support

Company:MMC Corporate

Description:

We are seeking a talented individual to join our Onsite Technical Support team at MMC as a Senior Analyst - Onsite Technical Support. This role will be based in Atlanta (Lenox). This is role that has a requirement of working onsite five days a week in the office.

We will count on you to:

• Performs installations, trains, maintenance, troubleshoots, and repairs of all OpCo desktop hardware/software technologies.

• Determines appropriate hardware/software based on corporate policy and end user requirements.

• Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.

• Escalates incident, and questions to appropriate support groups.

• Supports events, such as infrastructure changes, software releases and BCP etc.

• Provides timely updates to Management about service issues, when appropriate.

• Disconnects, moves, and reconnects desktop technology hardware for single user, multi-user and office moves.

• Assists administration and maintenance of non-desktop Technology Infrastructure components at the request of other Service Towers.

• Uses corporate Incident Management System to record and track all support work.

• Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.

• Supports team’s abilities and functions through positive customer relations.

• Contributes to improvement/enhancement of processes and procedures.

• Gains additional knowledge and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.

• Performs related duties as assigned by management.

What you need to have: 

• High School diploma/GED

• 3-5 years of customer service experience (help desk / support experience)

• Experience providing technical support to end-users in a large, corporate environment

• Strong communication skills both written and verbal

• Exceptional customer service skills

• Knowledge of company desktop operating systems and software

• Knowledge of standard computer hardware

• Ability to independently plan, organize and prioritize one’s own activities

• Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

What makes you stand out:

• Bachelor’s Degree preferred

• Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].