Onsite Sr Coordinator

Location: Houston, TX

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance.

• Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

• Education: High School Diploma or GED required; Associates/bachelor’s degree in chemistry or related science discipline preferred.

• Experience: 2+ years in customer service, inventory replenishment, or material handling experience

• Collaboration Tool: Microsoft Teams experience preferred.   

• Previous experience working in a GMP facility desired.

• Knowledge of information intermediate computer skills including Microsoft Office with proficiency in Word and Excel.

• Ability to self-manage and self-motivate, forward-thinking.

• Prioritize tasks and meet deadlines.

• Excellent Customer Service Skills: displays a professional can do attitude.

• Knowledge of information intermediate computer skills including Microsoft Office with proficiency in Word and Excel.

• Applicable experience in purchasing/or account management

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.

• Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

• Provides daily customer service functions and communicates with the customer relative to inventory management.

• May be required to perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.

• Responsible for all customer service related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.

• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.

• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.

• Interfaces directly with customer point of contact, purchasing directors, facility directors and plant managers.

• Responsible for managing consigned, non-consigned, customer owned or 3rd party inventory.

• Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.

• Meets goals and objectives: safety, performance and quality.

• Creates programs for enhanced service efficiencies.

• Interfacing with Avantor Sales Force and manufacture representatives.

• Documents change management.

• Responsible for desktop delivery of inbound packages to customer contacts

• Updating and maintaining Standard Operating Procedures.

• Perform other duties as assigned.