Onsite Resource - IT Administrator (Cape Town)

Responsibilities :

The Onsite Resource provides the first level of contact for our Managed Print Service customers when placing requests for service delivery. Customer-facing onsite role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Customer’s satisfaction. Duties include working within the defined proposed services and the delivery of day to day operations of Post Implementation MPS Services and Solutions. Responsible to build a high trust relationship within the Customer environment.

Roles and responsibilities:

• Provide 1st and 2nd line support at Customer's headquarters, with the aim of effecting high percentage of remote fixes
• Troubleshoots technical problems and issues, determines and executes technical solutions in accordance with product and customer specifications
• Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements
• Collaboration with Customer warehouse and regional hubs to monitor all printer inventory and movements.
• Liaising with Customer installation teams to collate all HW installation data and ensure accuracy of device registration in the Lexmark Database.
• Required to engage with Installation teams and ensure Customer protocols are followed
• Assist Lexmark Operations (COM) with day-to-day fleet management and all related administrative tasks in order to ensure data integrity
• Maintain end-user relationships to ensure high level of Customer satisfaction
• Acts as local on-site representative to customer’s organization.

Requirements:

• Good level of education, preferably at tertiary level
• Preferred Qualifications: ITIL, Service Now, ITSM, Siebel (Asset Management (Business Operations R/W)/ CSS views), SAP; BI4 / Analytics, LS Customer Portal; Fleetview, Worldwide Ticketing Tool
• Data Capturing and general inventory management knowledge preferred
• Microsoft office proficiency
• Sound understanding of IT Technology
• 1- 2 years in a similar role
• Ability to effectively and efficiently communicate with customers
• Demonstrated ability to interact and present to clients
• Excellent English language skills, written and spoken.

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader.  Apply now!

Global Privacy Notice

Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.