About The Role
The Onboarding Senior Specialist is responsible for overseeing the day-to-day operations of the merchant onboarding process, ensuring that new merchants are seamlessly integrated into the company’s systems while complying with all KYC/KYB regulations. This role involves supervising a team of onboarding & activation agents, managing the execution of onboarding activities, and ensuring that all merchant profiles are verified in line with regulatory standards. The Onboarding Senior Specialist works closely with the Onboarding Lead and Compliance teams to align onboarding practices with business goals and compliance requirements.
What You Will Do
- Oversee the end-to-end merchant onboarding process, ensuring efficiency and accuracy
- Coordinate with internal teams to gather and verify required information and documentation
- Ensure KYC/KYB compliance is integrated into the onboarding workflow
- Supervise and develop a team of onboarding & activation agents
- Identify and implement improvements in onboarding and KYC/KYB processes
- Enhance the merchant onboarding experience by addressing issues and gathering feedback
- Ensure compliance with AML, CTF, and other relevant regulations
- Maintain accurate records and prepare reports on onboarding and KYC/KYB operations.
What You Will Need
- Bachelor’s degree in Business, Finance, Law, or a related field; relevant certifications are a plus
- Minimum of 3 years of experience in onboarding, KYC/KYB, or compliance roles, with some Senior Specialist or team lead experience preferred
- Strong understanding of KYC/KYB regulations, AML laws, and merchant onboarding best practices
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team
- Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in onboarding and KYC/KYB software and tools, particularly Salesforce
About The Team
Our team is still relatively small, which means there is a lot of room for improvement and growth. This creates a dynamic and exciting environment, where every contribution can make a significant impact. Working with us offers the unique opportunity to help shape our processes and culture as we grow, making it an ideal setting for those who enjoy taking initiative and driving positive change.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
