Onboarding Project Manager, APAC - Workvivo

What you can expect
As an Onboarding Project Manager, you will partner with organisations throughout the APAC region to enhance their internal communication and employee engagement. Your primary focus will be guiding customers through the Onboarding Journey, ensuring a smooth and successful implementation by managing projects, setting milestones, and steering key customer decisions.

Key responsibilities include:

• Guiding customers through goal setting, platform setup, product training, and change management

• Driving project timelines and ensuring key milestones are met

• Steering customer decisions by providing expert recommendations and best practices to maximise platform adoption

• Proactively managing risks and troubleshooting challenges

• Keeping stakeholders engaged, aligned, and confident throughout the onboarding process

Join us in our mission to create happier, more connected workplaces.

About the Team
As part of the Customer Experience Team, you’ll join a group of world-class implementation and customer success experts who partner with every Workvivo customer. Using our proven onboarding methodology, you will:

• Educate project teams on Workvivo’s powerful features

• Share best practices to drive successful adoption

• Support organizations through change management

• Steer customer decisions by advising on strategic approaches that align with their goals

• Ensure every Workvivo launch is a resounding success by tracking progress and keeping projects on course

What we’re looking for

• Proven experience in a customer-facing role, building strong relationships and driving customer success

• Hands-on experience with software project implementation, including best practices and methodologies

• Ability to proactively manage multiple customer projects, ensuring they stay within scope, timeline, and objectives

• A track record of delivering high customer satisfaction, with a focus on engagement and positive outcomes

• Strong facilitation skills, with experience delivering training workshops and presentations both in person and via video conferencing

• Collaboration experience with internal stakeholders, including Customer Success, Product, Engineering, and Support teams, to drive seamless onboarding and adoption

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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