Customer Education and Documentation Specialist

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. 

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

At Deputy, we believe that exceptional education and documentation is key to both customer success and internal knowledge sharing. As a Customer Education and Documentation Specialist, you'll work alongside other documentation and education professionals to empower our customers and colleagues through storytelling by creating clear, comprehensive help articles and videos that unlock the full potential of our products and integrations. 

You'll collaborate with cross-functional teams to ensure content is a current reflection of our evolving platform, striking the perfect balance between technical detail, visual clarity and user-friendly language. This role goes beyond simply documenting processes. It's about providing a comprehensive understanding of our products, explaining not just how they work, but also why and when to use them effectively.

Responsibilities

• Empower Deputy users with exceptional learning resources: Develop and maintain high-quality help articles and video tutorials that guide both customers and internal teams in mastering Deputy's products and achieving their desired outcomes.
• Be a brand champion: Ensure all content reflects Deputy's brand voice and style, maintaining consistency across every customer touchpoint.
• Drive internal knowledge sharing: Develop and maintain comprehensive internal documentation and training resources that empower Deputy teams to stay informed about product updates, best practices, and internal processes, fostering a culture of continuous learning and collaboration..

Skills & Experience

• Proven experience: Show a strong track record of creating clear and concise technical documentation and videos.
• Excellent communication: Be a strong communicator, with a keen eye for detail and a passion for user-friendly content.
• Problem-solving mindset: Approach challenges creatively and analytically to improve documentation and user experience.

Employee Perks

- Ownership in the company via Share Options

- Paternity/Maternity Leave Policies

- Flexible Remote-First Work Policy

- Company wide Development & Coaching

- Hackathons

- Awards - "Your Time to Shine & Celebrate Success"

- Social Events & variety of social clubs (Books, LGBT, Games, Sports)

- Mental Health Support

- Munch & Learns

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

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