Okta Platform Lead

About the Role

We are seeking an experienced and innovative Okta Platform Lead & Innovator to lead the strategic vision and execution of our identity and access management initiatives. This role will oversee the design, implementation, and optimization of scalable, secure, and user-friendly Okta solutions to support our rapidly growing global workforce. You will be at the forefront of integrating AI-driven automation and advanced workflows while managing and mentoring a team of Okta administrators.

Who you are

You are a visionary leader with deep expertise in Okta and IAM technologies. You excel in fast-paced environments, thrive under change, and bring a blend of technical acumen, leadership, and adaptability. You’re a hands-on problem solver with a passion for leveraging cutting-edge technologies like AI to transform identity management processes.

• Strong technical acumen in cloud SaaS environments with the ability to transform business operations and orchestration using next gen technologies
• Excellent analytical and problem-solving skills
• Team player, collaborative management style who can motivate, lead and develop a team of diverse individuals with a variety of experience levels and skill sets
• Excellent at documentation and reporting skills for creating and maintaining technical documentation, status reports and dashboards for your “book of business”
• High attention to detail, process, and organization
• A passion for automating business processes and common work activities
• Strong project management skills to ensure accountability and results
• Demonstrated experience presenting detailed, technical concepts to both technical and non-technical audiences.
• Results-oriented, values collaboration, is self-motivated, and is willing to adapt to change in a fast-moving environment.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Operate within an agile environment and provide leadership to adapt to dynamics in technology, industry, and our own business.
• Outstanding analytical and communication (written and verbal) skills and exercises good business judgment
• Ability to take unpopular positions when necessary, influence others to support these decisions, and maintain trust and credibility

What you will do 

• Establish practical and working knowledge of Abnormal’s technical platforms, business processes, interact with key business partners to recommend solutions that improve employee effectiveness and processes
• Prepare and manage an intake process to capture all stakeholder needs, translate requirements into cutting-edge solutions, design, build, deploy while tracking all work in a reportable way represented via proper dashboards
• Collaborate with cross-functional teams, including IT End User Experience, IT ServiceNow Platform, IT End User Platforms, Security, HR, and various business functions to ensure seamless delivery of solutions to support the entirety of the Abnormal business
• Responsible for forecasting software spend while understanding the current state, assessing future needs, and estimating costs associated with upgrades, replacements, and growth of all IT platforms
• Manage vendor relationships and contracts related to IT IAM Platforms, support tools and services

• Define, implement, and track KPIs that gauge the effectiveness, efficiency, and satisfaction of IT services while continually identifying areas for improvement, and implementing corrective actions as needed
• Lead the IT IAM Platforms team as tier 3 escalation for end user support with the expected result in the resolution fully documented and/or automation put in place to prevent similar problems from being escalated again

Platform Leadership & Strategy

• Develop and execute a roadmap for Okta’s adoption and optimization, aligning it with business goals and future growth.

GenAI Integration

• Enable AI-driven features and workflows within Okta, enhancing process automation, quality management, reporting , and service delivery efficiency across the organization.

Platform Optimization

• Continuously monitor and improve platform performance, scalability, and user experience, ensuring it meets the highest standards for business-critical applications.

Team Leadership

• Mentor and manage junior Okta administrators, fostering a culture of collaboration and professional growth.

Cross Functional Collaboration

• Partner with IT, Security, HR, and business leaders to deliver seamless identity and access management solutions.

Vendor Management

• Oversee relationships with Okta and related vendors to maximize ROI and ensure alignment with organizational needs.

Systems Integration

• Lead complex integrations with enterprise systems (e.g., CRM, ERP) to enable unified data flows and user experiences.

Must Haves 

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree is a plus.
• 10+ years of experience in Okta platform development, configuration, and architecture.
• Okta Certified Consultant
• Strong knowledge of IAM protocols (e.g., SAML, SCIM, OAuth).
• Expertise in automating IAM processes using Okta Workflows or scripting (e.g., PowerShell, Python).
• Strong understanding of business processes and concepts such as “birth right” application access/authentication.
• Proven experience in platform integrations, including APIs and web services.
• Demonstrated proficiency in securing and optimizing Okta applications and data structures.
• Experience with Workday as the “source of truth” and experience with ServiceNow 

Nice to Have 

• Okta Certified Architect & Okta Certified Workflows 
• Experience with advanced Okta modules, including Identity Threat Protection, AMFA, Workflows
• Familiarity with ITIL v4 or other IT governance frameworks.
• Knowledge of CI/CD pipelines and infrastructure automation tools like Terraform.
• Strong project management capabilities, with experience in agile methodologies.

Key Competencies 

• Innovative Problem Solver: Proactively identifies opportunities for improvement and utilizes creative approaches to implement solutions.
• Collaborative Leader: Works effectively with cross-functional teams, influencing stakeholders to adopt platform strategies that enhance service delivery.
• Analytical Mindset: Applies critical thinking to complex issues, using data-driven insights to make informed decisions.
• Adaptable to Change: Remains flexible and resilient in a fast-paced, dynamic work environment, with a commitment to continuous learning and development.

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