Office Services Operator
Salary: £30,080 per annum, plus company benefits
Location: London, city
Contract: Full Time
Shifts: 40 hours per week, Monday – Friday, working shifts between the hours of 8.00am -8.00pm with one hour’s unpaid lunch
Work model: Fully onsite
Williams Lea seeks Office Services Operator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Office Services Operator is responsible for providing a pro active on site office support service to the legal fee earners within this law firm in the heart of the city. This could include varies duties including administration, customer service, print and mailroom.
Key responsibilities
- Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
- Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.
- Deal with outgoing post by Franking/Royal Mail.
- Book couriers and deal with incoming couriers quickly and efficiently.
- Build relationship with clients and manage their perceptions and expectations by proactively supporting needs.
- Support colleagues and work as a team in order to achieve the best results for clients.
- Comply with departmental procedures.
- Assist with stationery. Check and stock cupboards, record items that need ordering.
Personal attributes
- A proactive attitude, floor walking where necessary to support fee earners.
- Good PC skills with knowledge of Microsoft Word and Excel.
- Previous Post room and Reprographics experience would be preferable but not essential.
- Outstanding customer service skills.
- Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
- Able to handle difficult situations well and to act appropriately.
- Display an adaptable and flexible approach.
- Team player – not only within their team but personable and will help out wherever required to get the job done.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Top Skills
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
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