Office Services Associate

Pay: $19.50-$20 per hour

The Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail and intake functions) at a client site.

Job qualifications

·    High school diploma or equivalent.

·    Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.

·    Skilled in the use of mail, phone, email, digital reprographics and mail equipment.

·    Familiar with general back office procedures to meet and maintain client satisfaction.

·    Proven customer service skills are required in order to create, maintain and enhance customer relationships.

·    Good written and verbal communication skills, including professional telephone and email etiquette.

·    Attention to detail with good organizational skills.

·    Must be able to meet deadlines and complete all projects in a timely manner.

·    Ability to handle sensitive and/or confidential documents and information.

·    Able to make independent decisions that conform to business needs and policy.

·    Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

·    Must work well in a team environment.

·    Must be able to interact effectively with multi-functional and diverse backgrounds.

·    Ability to work in a fast-paced environment.

·    Must be self-motivated with positive can-do attitude.

Job duties

(* denotes an “essential function”)

·    *Utilize appropriate logs for all office services work.

·    *Ensure that job tickets are properly filled out before beginning work.

·    *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.

·    *Follow procedures to run jobs in proper order.

·    *Communicate with supervisor or client on job or deadline issues.

·    *Meet contracted deadlines for accepting, completing, and delivering all work.

·    *Troubleshoot basic equipment problems.

·    Be able to lift up to 50 lbs. on a regular basis.

·    Prioritize workflow.

·    Performs Quality Assurance on own and work of others.

·    Load machines with various paper, toner, supplies.

·    Answer telephone, emails, and place service calls when needed.

·    Interact with clients in person, over the phone or electronically.

·    Adhere to Williams Lea policies in addition to client site policies.

·    Use equipment and supplies in a cost-efficient manner.