Office Administrator

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring an Office Administrator! 
This is a fully on-site position.

Job Summary:

The Office Administrator is responsible for overseeing the daily operations of the office, which includes handling phone calls, mail, and other correspondence. This role requires strong multitasking abilities and the capacity to work effectively under pressure. Interpersonal skills are essential, as the Office Administrator interacts with staff, visitors, and guests regularly. This position is designed for a team player who can provide constructive feedback to colleagues, report to management, and assist other employees as needed. A key focus of the role is to foster client satisfaction while ensuring compliance with company policies and relevant state and federal regulations.

Essential Duties/Responsibilities:

• Serve as the key carrier responsible for opening and closing the office.
• Answer phones promptly, direct calls appropriately, and take clear, detailed messages.
• Take toxicology samples for testing labs where applicable.
• Coordinate Caregiver and Client events as needed including placing orders for needed supplies.
• Maintain office equipment, including reloading printer paper and setting up new employee equipment.
• Distribute correspondence as needed (main Client/Caregiver letters, birthday cards, etc.)
• Oversee cleaning staff to ensure the office remains clean and orderly.
• Organize and manage mail, packages, and other correspondence arriving in the office.
• Maintain patient and employee files and all related paperwork.
• Monitor office supply inventory and submit requisitions as needed.
• Prepare monthly supply order.
• Assist with branch projects, typically involving data entry and cleanup tasks.
• Perform other duties, as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Education and Experience:

• At least 18 years of age.
• High school diploma or GED required. 
• Valid driver's license.
• Access to insured and reliable transportation.
• Previous experience working in an administrative/clerical role.

Required Skills and Abilities: 

• Ability to multitask, work under pressure, and prioritize tasks.
• Detail-oriented, flexible, patient, and possesses a positive attitude.
• Customer service and problem-solving skills.
• Professional written and verbal communication skills.
• Excellent communication and interpersonal skills.
• Proficient in computer skills including Microsoft Office applications and office equipment.
• Basic understanding of administrative and clerical procedures and systems.

Travel Requirements: 

• Regular travel on a daily or weekly basis required, even in inclement weather.

Physical Requirements:

• Ability to move, transport, or position up to 50 pounds.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.