The Role
The NMC Engineer monitors network performance continuously, ensuring prompt reporting and resolution of network issues, outages, and performance problems while documenting bugs and liaising with the NOC. Responsibilities include monitoring for indicators of slowness, escalations of critical tickets, and ensuring 100% network uptime.
Summary Generated by Built In
This position is responsible for monitoring network performance continuously based on 24 hours shifts to ensure any delays, stoppage, outages are reported to Network Operation Center and resolved immediately.
- Responsible for reporting results of monitoring network health and security.
- Monitor all core enterprise services and customer connections for any potential performance problems (utilization, intrusion, etc.) and respond in a timely manner to any anomalies to ensure network availability.
- Document bugs and issues related to network performance and liaise with NOC to resolve outstanding issues, and Incidents.
- Report the problems to Network Monitoring Manager and ensure continuous monitoring of any indicators of Network Slowness or outages.
- Send a ticket to the concerned department for any indicators of Network Slowness, outages, issues and follow the problem solving progress
- Handle network performance monitoring on continuous basis to ensure 100% Network uptime.
- Monitor indicators of metrics and escalate any anticipated outages.
- Monitoring specific PRTG (fiber, bridge, wireless … etc.)
- Escalate the high impact tickets if the problem was service effecting and take too long time to resolve.
- Reporting high Impact Problems.
- Reporting Late Problems with no solutions.
- Reporting Repeated Problems.
- Monitoring International traffic.
- Load Balance Traffic.
- Checking Queues and editing when the traffic it’s loaded.
- Following department problems with Super visor and Manger.
- Report all problems Baghdad and State to NOC Department.
- Report High Impact Problems.
- Report Late Problems with no solutions.
- Bachelor of Science in Computer/Telecommunication/Electrical Engineering or related.
- 0-1 Years in Networking related position.
- Good Command of Microsoft Office (MS Word, MS Excel, Email).
- Good Command of English and Arabic- Written and Spoken.
The Company
What We Do
EarthLink Telecommunication started in 2005 as an Internet service provider. Within just a few years, EarthLink has become the largest Internet service provider in Iraq. We serve every city and town in Iraq, as well as several major cities around the world. EarthLink is not just an Internet service provider; we provide ICT solutions, data center services, managed services to business and government organizations in Iraq, and much more.
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