The Role
The Jr. NMC Engineer is responsible for monitoring network health and security, investigating performance issues, reporting problems, and ensuring network uptime. They will also handle ticket resolutions for network outages and escalate high-impact tickets when necessary.
Summary Generated by Built In
- Responsible for reporting results of monitoring network health and security.
- Monitor all core enterprise services and customer connections for any potential performance problems (utilization, intrusion, etc.) and respond in a timely manner to any anomalies to ensure network availability.
- Report the problems to Network Monitoring Manager and ensure continuous monitoring of any indicators of Network Slowness or outages.
- Send a ticket to the concerned department for any indicators of Network Slowness, outages, issues and follow the problem solving progress
- Handle on continuous basis to ensure 100% Network uptime.
- Monitor indicators of metrics and escalate any anticipated outages.
- Monitoring specific PRTG (fiber, bridge, wireless … etc.)
- Escalate the high impact tickets if the problem was service effecting and take too long time to resolve.
- Reporting high Impact Problems.
Report all problems Baghdad and State to NOC Department.
Bachelor of Science in Computer/Telecommunication/Electrical Engineering or related.
0-1 Years in ISP Networking related position.
gender : Male
The Company
What We Do
EarthLink Telecommunication started in 2005 as an Internet service provider. Within just a few years, EarthLink has become the largest Internet service provider in Iraq. We serve every city and town in Iraq, as well as several major cities around the world. EarthLink is not just an Internet service provider; we provide ICT solutions, data center services, managed services to business and government organizations in Iraq, and much more.
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