Network Operations Analyst IV

Posted 5 Days Ago
St Louis, MO
1-3 Years Experience
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
The Network Operations Analyst IV supports the data and business analysis needs of Network Operations, leveraging data insights to identify and support strategic opportunities. They optimize network performance, provide business analysis and support, develop high-quality reports and presentations, and facilitate communication between business units and Network Operations.
Summary Generated by Built In

JOB SCOPE
The Network Operations Analyst IV supports the data and business analysis needs of Network Operations. Utilizes understanding of both business process and advanced technical capabilities of industry standard tools used to provide analytical insights. Possesses advanced knowledge in the business unit(s) they support, as well as an advanced level understanding of the Network Operations organization's systems and capabilities. Demonstrates the ability to support strategic opportunity identification using data insights, driving improvements and innovation within Network Operations.
DUTIES AND RESPONSIBILITIES

  • Optimizes network performance through the application of statistical analysis using a diverse set of key data points.
  • Provides business analysis and support for Network Operations: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit(s).
  • Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Network Operations business unit(s)
  • Leverages data insights to identify and support strategic opportunities, such as optimizing network performance, improving customer experiences, reducing operational costs, and enhancing service delivery, driving targeted improvements within Network Operations.
  • Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
  • Facilitates communication between business unit(s) and Network Operations from initial requirements to final implementation.
  • Identifies, analyzes, and interprets trends or patterns in data sets. Present complex data sets and information in an understandable and compelling manner.
  • Works on multiple projects as a project team member, occasionally as a project leader.
  • Coaches less experienced staff.
  • Performs special projects as needed and other duties as requested by supervisor.


BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's Degree in Computer Science, Business Administration, and related field or equivalent work experience ; Cable Industry certifications
  • Minimum eight (8) years of Data query techniques and report building experience
  • Minimum eight (8) years of Microsoft Office Suite including Excel experience
  • Minimum eight (8) years of SQL and industry-specific database systems experience
  • Minimum six (6) years of Report building toolsets such as Tableau experience
  • Minimum two (2) years of AWS tools and services experience
  • Leadership and project management experience


REQUIRED QUALIFICATIONS

  • Demonstrated organization and communication skills as well as an ability to work with aggressive timelines
  • Demonstrated communication skills, both written and oral
  • Demonstrated ability to lead in a team oriented environment
  • Demonstrated analytical and detail-oriented aptitude; a high degree of accuracy is required
  • Ability to present complex information in an understandable and compelling manner
  • Ability to learn and adapt to change
  • Demonstrated business acumen


PREFERRED QUALIFICATIONS

  • Master's Degree Advanced Cable Industry certifications
  • Ability to develop and implement data collection systems that optimize statistical efficiency and data quality.
  • Ability to acquire and abstract primary or secondary data from existing internal or external data sources.
  • Ability to identify, analyze, and interpret trends or patterns in complex data sets
  • Ability to automate routines to improve efficiency and reduce errors
  • Programming skills (VBA, etc.)
  • Network Operations experience


ENO346-NOC 2024-39291 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Top Skills

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The Company
HQ: Stamford, CT
93,000 Employees
On-site Workplace
Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
 
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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