An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
We have an exciting opportunity for you to become an integral member of TNS’ global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.
Responsibilities
Working closely with your peers you will aid a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day / night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:
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Monitoring and management of the Global TNS Payments network.
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Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system
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Monitoring and troubleshooting of Linux servers hosting our payment application tools.
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Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity.
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Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket
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Engagement and management of 3rd party organisations in support of any given service incident
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Post incident impact analysis / support
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Support of change management activities
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Working closely with internal technical support groups in the effective management of ongoing service incidents
Qualifications
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Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
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Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.
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Experience with Linux operating systems and command line interface
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Experienced with Cisco routers and switches – able to log on and perform fault diagnosis
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Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols
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Analytical approach to fault-finding with proven ability to diagnose network problems
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Tenacious and inquisitive in investigating and applying corrective action
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Good personal organizational and developed time management skills
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Ability to work under pressure
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Professional working attitude – strong ability to communicate effectively with local and remote team members
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Experience in a Technical Support/Net Ops environment
Desirable skills
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ITIL knowledge / foundation certification
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TCPDump / Wireshark packet capturing
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Experience with the following: Fortinet – FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Top Skills
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
