Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role:
In this role, you will be responsible for reviewing, monitoring, and resolving internet and voice service requests across assigned channels. You will ensure that service delivery meets agreed performance levels and KPIs, contributing to the overall efficiency and success of the team.
What you'll be doing
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Collaborating with the Service Delivery team to clarify order details
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Managing complex orders through case management
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Communicating with internal departments daily to resolve customer issues
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Auditing NBN ordering workflows to ensure accuracy and compliance
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Manually remediating exceptions to maintain service standards
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Working alongside a team of specialists to achieve shared goals and continuously improve processes
About you:
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Previous demonstrated experience within a similar role and/or experience with NBN and VOIP.
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Strong attention to detail.
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Strong communication skills – both written and verbal.
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Strong coordination and organisational skills.
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High attention to the customer experience and journey.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location:
Moruya NSW 2537
Job Family Group:
Administration - Support - Service
Top Skills
What We Do
Investment management is Dodge & Cox’s only business. We are focused on providing U.S., global, international, and emerging markets equity; fixed income; and balanced account management.
Strategies:
Equity — The philosophy guiding the management of our equity portfolios is built on traditional principles: we maintain a long-term focus, conduct our own research, and employ a rigorous price discipline. Our approach is research-intensive; decisions are based on individual company analysis by our team of investment professionals.
Fixed Income — Dodge & Cox’s philosophy is to construct and manage a high average quality portfolio of securities that are selected through bottom-up, fundamental analysis. We believe that by combining fundamental research with a long-term investment horizon it is possible to uncover and act upon inefficiencies in the valuation of market sectors and individual securities.
Balanced — Our objective in managing balanced accounts is to provide regular income, conservation of principal, and an opportunity for long-term growth of principal and income. Our strategy is to invest in a diversified portfolio of stocks and fixed income securities.
Offerings:
Dodge & Cox Funds — Dodge & Cox offers U.S. based investors a simple, low-cost way to own a portfolio of stocks and/or fixed income securities.
Private Client Accounts — The private client group serves high net worth individual investors, family offices, and non-profit organizations across the United States through separately managed accounts.
Institutional Separate Accounts — A client's investment objectives, asset allocation, and portfolio holdings are reviewed with an experienced portfolio manager and client service associate.
To view our U.S. Terms and Conditions of Use, visit: dodgeandcox.com/individual-investor/us/en/terms-and-conditions-of-use.html
Non U.S. Investors: Please visit dodgeandcox.com and select the country you live in
