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Synapse Health | Who We Are
With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need
The National DME Provider Account Manager will report directly to the Manager, Account Management. This team member is responsible for managing and maintaining subcontracted DME provider (customer) relationships after the contracting/credentialing process. This role will be responsible for working cross-functionally in the organization to ensure all critical, DME provider accounts are well supported and maintain satisfaction with Synapse services.
What You Will Do
- Developing trust relationships and management with a portfolio of main accounts (distributors and resellers), focused on subcontracted DME provider network.
- Being responsible for the accounts to achieve quarterly and annual quota.
- Acquiring a thorough understanding of key customer needs and requirements.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with escalations to maintain trust.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Ensures a consistently high level of service and support to DME provider accounts by routinely evaluating vendor performance. This involves assessing coverage, managing and mitigating potential service risks, and thoroughly vetting both current and prospective vendors to ensure they can meet established service level agreements.
- Spearheads cross-functional collaboration with various teams, including implementation, billing, finance, growth, client services, and technology. This includes identifying and implementing process improvements that positively impact business outcomes, orchestrating effective communication and change management strategies.
- Takes responsibility for reviewing, managing, and maintaining all client contracts along with Contracting, account information, and pricing sheets, ensuring meticulous documentation for retention and compliance purposes.
- Undertakes additional job duties as assigned, demonstrating flexibility and a proactive approach to supporting team and organizational objectives.
What You Have
At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:
- Bachelor’s degree required, providing a solid foundation for understanding the complexities of the healthcare industry.
- A minimum of 3-5 years of experience in the healthcare industry, specifically in a DME environment, demonstrating a strong ability to account manage and support complex large organizations.
- Salesforce experience preferred.
- Advanced in MS Office applications, with a proven ability to quickly learn and adapt to department and job-specific software systems, enhancing overall productivity and efficiency.
- Demonstrated organizational skills with a track record of managing multiple tasks and projects simultaneously, ensuring timely completion while maintaining high standards of quality.
- Effective verbal and written communication skills, essential for building rapport with clients, conveying information clearly, and fostering positive relationships with stakeholders at all levels.
- Strong analytical skills that enable you to approach problem-solving methodically, utilizing data-driven insights to inform decisions and enhance outcomes.
- Exceptional attention to detail and a commitment to maintaining a high degree of accuracy in all tasks, ensuring quality and reliability in your work.
- Ability to communicate at varying levels of an organization: From the C-suite to local/regional leadership.
What Sets You Apart
- Communication: Demonstrate knowledge to reply and receive information to and from others. Ability to successfully deliver understanding of complex ideas with both internal and external stakeholders.
- Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
- Initiative: Acting on one’s own initiative; making the most of opportunities and undertaking something even if it entails risk.
- Interpersonal: Demonstrates effective interactions with individuals.
- Results Oriented: Demonstrates knowledge in setting and achieving challenging goals.
What Sets Us Apart
It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with Flexible time off (FTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all.
Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience.
Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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