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Synapse Health | Who We Are
With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need
We are seeking a Manager, DME Provider Account Management to lead and mentor a team of National Account Managers. This key leadership role will oversee all aspects of DME provider account management, ensuring high levels of customer satisfaction and effective management of critical accounts. The Manager will be responsible for driving strategic initiatives, improving operational processes, analyzing performance data, and coordinating with vendors and internal teams to deliver exceptional service
What You Will Do
- Supervise, guide, and mentor a team of National Account Managers to ensure the successful management of subcontracted DME provider accounts.
- Oversee all aspects of DME provider accounts, ensuring alignment with company goals and customer satisfaction targets. Serve as the main point of contact for escalated issues or high-priority accounts.
- Track key performance indicators (KPIs) for account management activities, ensuring all team members meet and exceed service goals. Provide regular reporting to leadership and stakeholders on account health, performance, and progress towards goals.
- Conduct detailed data analysis to identify trends, gaps, and opportunities for improvement within the DME provider portfolio. Use insights to refine strategies and drive operational excellence.
- Lead the communication and coordination with national vendors to foster strong relationships. Ensure that the vendor’s voice is represented, and their feedback is effectively communicated to internal teams.
- Continuously evaluate current processes and systems to identify opportunities for improvement. Lead initiatives aimed at optimizing workflows, enhancing platform capabilities, and improving overall service delivery.
- Work closely with teams across the organization—including sales, finance, technology, and customer service—to ensure seamless communication and alignment in support of DME provider accounts. Champion collaboration to drive process improvements and operational efficiencies.
- Oversee the management and maintenance of client contracts, pricing structures, and service-level agreements. Ensure accuracy in documentation and compliance with established terms and conditions.
- Foster a culture of continuous improvement and professional growth within the account management team. Provide coaching, training, and career development opportunities to your direct reports.
What You Have
At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:
- Bachelor’s degree required; advanced degree or certifications in healthcare, business, or a related field is a plus.
- 5+ years of experience in account management, customer success, or related roles within the healthcare or DME industry, with a proven track record of leading high-performing teams.
- Leadership experience with a demonstrated ability to manage, mentor, and motivate a team in a fast-paced, results-driven environment.
- Salesforce experience preferred, with a strong proficiency in utilizing CRM systems to manage accounts and analyze performance data.
- Advanced proficiency in MS Office (Excel, PowerPoint, Word), with a keen ability to analyze data, prepare reports, and present findings to stakeholders.
- Strong understanding of KPIs and data analytics—able to identify trends, diagnose performance gaps, and take proactive steps to improve outcomes.
- Excellent communication skills—ability to clearly articulate strategic objectives, handle sensitive customer issues, and communicate effectively with all levels of internal and external stakeholders.
- A passion for process improvement and operational efficiency, with a history of implementing successful enhancements that deliver measurable impact.
- Vendor management experience, with the ability to build and maintain strong relationships with external partners.
- Attention to detail and a commitment to maintaining high standards of quality in both individual and team efforts.
What Sets You Apart
- Strategic Thinker: Ability to think critically and align team objectives with company goals, ensuring consistent performance across all accounts.
- Collaborative Leader: You lead by example, fostering an environment of teamwork, trust, and transparency.
- Proactive & Results-Oriented: You take initiative, stay ahead of potential challenges, and consistently drive toward measurable results.
- Problem Solver: You excel in identifying root causes of issues and crafting data-driven solutions that enhance outcomes and improve service delivery.
- Customer-Centric: You put customer satisfaction at the heart of every decision, acting as the voice of the customer to both internal teams and external partners.
What Sets Us Apart
It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with Flexible time off (FTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all.
Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience.
Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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