NA Sales Support Representative

Responsibilities :

Supports the business development/sales team. Involves lots of telephone work such as dealing with existing customer queries, administrative support, etc. Takes and receives customer orders relating to the sell of company products.

JOB PURPOSE/MISSION/SUMMARY:

The Sales Support Representative will be responsible for supporting sales efforts of Lexmark’s field or face to face representatives. This role will be a key contributor in enabling Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving. The role is within Lexmark’s Sales organization which is tasked with supporting sales efforts in both Channel and Enterprise customers.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

Proactive Responsibilities:

•            Track and update account managers of their performance against monthly/quarterly programs

•            Engage with appropriate teams and use relevant tools necessary to support customers

•            Communicate with sales teams on areas of concerns from a partner or end-user

•            Track and report inventory levels, orders, consumption to account managers

•            Other general reseller’s specific tasks

•            Understand Lexmark order, pricing and supply chain processes so as to provide insight and

                information to customers when needed

Administrative Roles and Responsibilities

•            Manage the assigned mailbox/es

•            Provide product recommendations based on customer requirements

•            Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quickbid, Demo,

               Bid Desk) to relevant parties

•            Establish oneself as a valued resource that Lexmark partners can contact to receive information      

                on Lexmark products, programs, pricing and value proposition

•            Create and edit flyers, presentations and other marketing materials of Territory Sales Managers

               (TSMs) for their meetings, trainings and other face to face activities

•            Compile product blurb for the partner’s site/portal

•            Entitle MPS Elite devices

•            Manage and monitor cases in Dynamics from creation to closure

•            Facilitate the resolution of technical support issues

•            Process rebates claims (MDF, Special Bid, SLED)

•            Respond forecasting inquiries of account managers

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

Education: College Graduate

Experience: 2 years BPO work-related experience

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