NA Order Management Systems Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewWithin the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.
Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
We influenced the history. Now we shape the future.
Job Description

The role of the North America Order Management Systems Manager is to ensure an efficient, customer centric Order Management process for Direct Customers within the North America region. The responsibility starts from getting an order request, through close cooperation/ alignment with Sales, Project Managers, Finance and other internal stakeholders, until an order is ready to be fulfilled by the factory/ warehouse. This is a people management role with direct reports located in the US and potentially Poland.

The role will also assume the responsibility of being a single point of contact for NA Ops, Sales and Finance Senior Leaders and making sure that Order Management organization is working in line with business priorities and quarterly targets.

To sum up, the leader will be responsible for both driving daily operations and shaping the future or Order Management organization.

• Take the ownership of leading a high-performing Team by setting clear goals, providing mentorship and fostering collaborative work environment

• Drive the growth and success of the Team through strategic hiring, skill development and career planning to ensure the team is passionate to meet and exceed organizational goals

• Support Direct Sales & System Integration Project Managers teams to achieve revenue targets through efficient order management process with adequate flexibility and world class customer service 

• Coordinate Order Management process by collaborating with all Supply Chain, Sales and Finance business functions 

• Be a true Partner to Supply Chain Ops, Sales and Finance Senior stakeholders 

• Drive efficient operations to maximize Cost, Cash, Revenue, and Customer Experience 

• Develop and maintain a management system to drive the key metrics for success

• Promote continuous improvement and automation to bring the organization to the next maturity level

• Co-design ERP future landscape 

Additional Qualified Skills:

• Understanding of E2E Supply Chain Operations environment and processes

• Experience with working with Senior Leaders in the organization

• Ability to work in multinational environment (matrix organization, different time zones) 

• Presenting strong communication skills to develop relationships both internally (Supply Chain) and externally (Sales/Customers) will be essential 

• Knowledge and experience with Oracle systems would be a plus

• Fluent English (spoken and written)

Target Base Salary: $98,100 - $196,200 

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelor’s Degree

• 5+ years experience as People Manager in complex multi regional environment (preferably Operations, Order management, Customer Service )

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].