About Upstart
Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart’s Mortgage Mailroom team is dedicated to supporting the efficient handling and review of mortgage documents and loan sales. The team ensures the timely and accurate management of documents and files for investor review, contributing to the smooth operation of loan sales and compliance with investor guidelines. This role is essential to maintaining a lean, scalable workflow in our growing mortgage operations.
As the Mortgage Document Specialist at Upstart, you will be responsible for managing a small, yet vital, mailroom operation and conducting loan reviews for sale. You will ensure timely and accurate document handling, scanning, and routing, and ensure loan files are prepared for investor review, meeting compliance guidelines.
Position Location - This role is available in the following locations: Columbus, OH. The position requires you to work in the office Monday through Friday 9-5:30pm ET.
Travel Requirements - This role requires you to work primarily from the Columbus office. Occasional travel may be needed for team meetings or onsite collaboration, but it is not a regular requirement.
How you’ll make an impact:
- Sort and organize incoming and outgoing mortgage documents to ensure timely processing and routing.
- Scan and digitize paper files, uploading them to the appropriate document management system.
- Validate loan files for accuracy and completeness, cross-checking compliance with investor guidelines before submission for loan sale.
- Communicate discrepancies to loan processing and underwriting teams, ensuring issues are resolved in a timely manner.
- Securely archive physical copies of documents, ensuring compliance with document retention policies.
- Manage both mailroom tasks and loan review duties, allocating 60% of your time to mailroom operations and 40% to loan review, adjusting based on operational demands.
What we’re looking for:
- Minimum qualifications:
- 1+ years of experience in mortgage loan processing or administrative support role in a highly regulated industry.
- Strong attention to detail and ability to maintain high levels of accuracy in document handling.
- Familiarity with mortgage compliance guidelines and investor requirements.
- Preferred qualifications:
- Experience with mortgage loan sales and reviewing loan files for investor submission.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Ability to work independently and manage time efficiently in a fast-paced environment.
- High school diploma or equivalent work experience.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-Entry
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
Columbus,OH - Anticipated Annualized Base Salary Range
$53,000—$53,000 USD
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
What the Team is Saying
What We Do
Upstart is the leading AI lending marketplace, connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products. With Upstart's AI, lenders can approve more borrowers at lower rates across races, ages, and genders, while delivering the exceptional digital-first experience customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Founded in 2012, Upstart’s platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small-dollar “relief” loans.
If you are energized by the impact you think you could make at Upstart, we'd love to hear from you!
Why Work With Us
Connection to our mission creates a special environment where people feel passionately about the impact they make in the world. Upstart is fast-paced, and we encourage ownership at all levels of the organization. As a result, culture at Upstart is driven by Upstarters. Upstarters are proactive, talented, multi-dimensional and collaborative.
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Upstart Offices
Remote Workspace
Employees work remotely.
Upstart has a digital-first model enabling most Upstarters can live and work anywhere in the U.S. We also offer in-person options from our office locations in San Mateo, California; Columbus, Ohio; and Austin, Texas.
