EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
We are seeking motivated candidates who align with our values and are eager to grow. This role provides exposure to various skills and tasks, preparing you for a future as a Mobile Claims Specialist. You’ll gain experience across teams, learn our processes, and complete foundational training, all aimed at helping people get their lives back on track.
This will be a permanent, full time position based in the Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.
YOUR RESPONSIBILITIES
- Bring your customer service skills and passion for helping people to learn to provide face to face support to injured workers
- Enhance your understanding of workers compensation legislation, policies, and processes through hands-on and formalised training programs
- Utilise your knowledge and skills to actively manage claims and implement strategies to achieve return to work outcomes
- Successfully complete the claim starter program within the set timeframe.
- Regularly liaise with internal and external stakeholders to progress strategies while accurately update claim files.
ABOUT YOU
- Growth orientated with a strong desire to build on skills and knowledge
- Eager to learn and embrace a new challenge in a different industry
- Open to regular feedback and committed to personal growth.
- Demonstrates critical thinking abilities to problem solve and drive solutions with an ambition to build a long term career
- Must hold an unrestricted drivers license and have access to your own 5-star ANCAP rated vehicle
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
