ELEKS Customer Support Office is looking for a Site Reliability Engineer/Customer Support (L2) in Lviv, Ternopil, Ivano-Frankivsk, Kyiv.
ABOUT CLIENT
The Shared Support team is a specialized, advanced group that provides high-quality services to various small and midsize organizations worldwide. Our department's culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.
REQUIREMENTS
- 3+ years of relevant experience
- Strong AWS knowledge
- Linux and Database administration (PostgreSQL, MySQL)
- Monitoring tools (CloudWatch, Datadog)
- Web-server configurations (Nginx, Apache)
- CI/CD (AWS CodePipeline, Jenkins)
- Network troubleshooting skills
- Terraform, CloudFormation (will be a plus)
- Upper-Intermediate English (written and spoken)
RESPONSIBILITIES
- Dealing with registered and escalated tickets
- Gather all required information from a customer to start an issue investigation
- Investigate and reproduce customer issues
- Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
- Prepare steps/solutions on how to fix the issue
- Promptly resolve customer service issues to the satisfaction of all
- Proactively monitor various IT systems
- Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
- Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc
- Take ownership to resolve customer requests in accordance with SLAs and incident management protocols
WHAT WILL YOU GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
What We Do
ELEKS is the partner of choice for many of the world's leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.
We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and UK, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting.
For more information, please visit: eleks.com
