Company Description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.
We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.
As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.
Job Description
We are seeking a motivated and enthusiastic Junior Microsoft Dynamics 365 Support Analyst to join our team. This is a fantastic opportunity to kickstart your career! You’ll be involved in solution design/development and contribute to the growth of our Microsoft capability. The successful candidate will assist in delivering business solutions on Dynamics and the Power Platform for mid to enterprise-level organizations, across multiple sectors, gaining valuable experience along the way.
Key Responsibilities:
Solution Development:
- Assist in the design, development, and implementation of custom solutions within the Microsoft Dynamics 365 platform.
- Customize Dynamics 365 applications to meet specific business requirements under the guidance of senior developers.
- Support the integration of Dynamics 365 with other systems and applications.
Service Delivery:
- Triaging issues for review & follow up with fellow consultants and developers.
- Provide support and maintenance for Dynamics 365 solutions, ensuring high availability and performance.
- Assist in troubleshooting and resolving issues related to Dynamics 365 applications.
- Monitor system performance and suggest improvements as needed.
- Participate in planning for upgrades and migrations.
Client Interaction:
- Work with clients to gather requirements and provide tailored solutions under supervision.
- Assist in conducting training sessions and providing documentation to ensure clients can effectively use Dynamics 365 solutions.
- Support senior developers in offering expert advice and best practices to clients.
Collaboration and Teamwork:
- Collaborate with other developers, business analysts, and project managers to deliver comprehensive solutions.
- Participate in code reviews and receive constructive feedback to improve your skills.
- Learn from and support senior developers in their tasks.
Continuous Improvement:
- Stay updated with the latest features and updates in Microsoft Dynamics 365.
- Continuously improve your development processes and methodologies.
- Contribute to the development of best practices and standards for Dynamics 365 development.
Skills and Competencies:
- Technical proficiency in Microsoft Dynamics 365 and related technologies.
- Strong organizational skills and attention to detail.
- Willingness to learn and develop new skills.
- Good communication and interpersonal skills.
- Creativity and customer focus to assist in supporting our customers and developing solutions ensuring they get the best out of their Microsoft Dynamics implementation.
Qualifications
- The applicant will require a minimum of 2 to 3 years’ experience in a similar role
- Basic knowledge of the MS Dynamics platform and core technologies (Dynamics 365/CRM).
- Familiarity with the Microsoft stack such as .NET, JavaScript, MVC, C# .NET for Plugins and custom workflows, and integrations using .NET.
- Power Platform experience is a plus.
- Some client-facing experience is desirable.
- Basic understanding of D365 Customer Service (CS).
- Experience or internship in a managed services environment is a plus.
- ITIL Foundation qualification preferred.
- Basic understanding of service management, working to SLAs, and/or experience of working in an ITIL environment.
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
Top Skills
What We Do
Version 1 proves that IT can make a real difference to our customers' businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our 3000+ strong team works closely with our technology partners to provide independent advice that helps our customers navigate the rapidly changing world of IT. Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by the commitment to our values. We believe this is what makes Version 1 different and more importantly, our customers agree.
